Dana K. Brendsel
7410 Raleigh St.
Westminster, Co. 80030
303-423-1120 (home)
720-935-1599 (cell
e-mail: dkb55@q.com

Skill summary: I have installed, repaired and maintained telephone cable design circuits for more than 10 years. During this time I maintained superior levels of technical compliance, customer service and quality assurance. I helped supervise and train service crew members to improve technical capability and job performance. I've also taken the lead on several special projects, using my expertise and leadership ability to meet deadlines and ensure the quality of service and technical infrastructure.
My prior experience includes more than 20 years with Public Access Solutions, starting as a coin box collector and progressing to technician. As a PAS technician, I installed, repaired and maintained coin telephones and related equipment.
Commitment: I dedicated my 34-year career with Mountain Bell/US West/Qwest to exceptional customer service, the highest technical quality and sincere loyalty to my company and its “Spirit of Service” mission. I can offer the same competence and commitment to your company. 

Qwest Communications          Customer Data Technician	1/00 – Present
	
•	Install, repair and maintain design circuits to meet service and quality expectations
•	Supervise work crew as needed
•	Train work crew members as needed

US WEST                                      Technician/Supervisor	1/84 – 12/99

•	Install, repair and maintain coin phones and related equipment
•	Supervise work crew as needed 
•	Oversee daily routine of coin crew 
•	Work with Marketing on feasibility and profitability of accounts and locations

Mountain Bell                                Coin Box Collector	1/79 – 12/83

•	Empty, clean and maintain coin phones and related equipment
•	Supervise work crew as needed 

Mountain Bell                                 Administrative	8/76 – 12/78
       
•	Shipping and receiving for Main T-Carrier in the Main C.O.
•	Delivering and transferring service orders 
Education
•	Qwest Training Center: Design circuit training, 2000
•	Front Range Community College: American Sign Language, 1998
•	U.S. Air Force: Aircrew Life Support Specialist training, 1975-76 
•	Arvada West High School, diploma, 1973