Lindsey Bono
4971 E 124th Way 
Thornton, CO 80241
Ellebee822@gmail.com
720-309-4063
Objective: 
I am service oriented, maintain a professional attitude, and enjoy working within a team or independently. I am an analytical thinker; self motivated, and take pride in my work. I have exceptional oral and written communication skills as well as experience with problem solving, coaching employees, data entry, training, and customer service. I am great at multitasking, and have leadership experience.
Experience:
Urban Lending Solutions-GSE Underwriter I 
February 2012-Present (contract job) 

Review, analyze and make final determination on loan documentation for HAMP and NON HAMP loan modifications. 
Identify any discrepancies in the file regarding income, occupancy assets etc. 
Communicate with processors clearly for any underwriting conditions needed. 
-Proficient in FNMA and FHLMC underwriting guidelines. 
-Expected to maintain a quality rate of 95% or higher on all decisioned loans. 

ServiceMagic.com September 2007-June 2011
Customer Service Representative Golden, CO
Customer service representative: Fulfilled customer needs by answering questions addressing their needs. 
Sales representative: Strategically cross sold the customers to fit their home improvement needs. 
Account manager: Managed long term relationships with customers. Set and followed up on appointments. 
Data entry: Input new customer’s information with attention to detail and accuracy. 
Build Proof Liaison: I was selected from 200 employees to represent one of their clients. I trained new employees and tracked leads created by employees. 
Floor Trainer: Explained policies, and quality assurance to new representatives. 
MVP on multiple occasions
Greenwood Capital Mortgage September 2006-September 2007
Loan Officer Greenwood Village, CO
Greenwood Capital was an online mortgage brokerage firm. We handled leads for new home purchases, home refinancing and second and vacation homes. 
In charge of handling client accounts
Pre qualified and analyzed applicant information to determine viability of clients loan programs
Preparing loan documents for underwriting and processing Maintaining client relationships
Participated in training for marketing and sales
Closed consumer mortgages
Completed training seminars

First American Mortgage January 2000-July 2006 Telemarketing 
Supervisor Lakewood, CO
First American Mortgage was a mortgage firm that specialized in subprime home loans. 
Responsible for monitoring all operation records, databases and documents to ensure efficient quality service and productivity
Monitored a team of Customer Care Professionals
Mentor and coach employees
Provide quality input toward hiring, termination, and disciplinary processes
Assigned appointments for following business day.
Responsible for the handling of escalated calls
Trained new hires
Assigned new leads to employees 
Skills:
Exceptional written and oral communication skills, self motivated, professional attitude, problem solving, coaching/training employees, patient, leader and self disciplined. 
Computer Skills:
Proficient in Bank of America systems: LAMP, LMA, WPT, Loss Mitigation Financials, iportal. Windows XP Home and Professional editions, Internet Explorer, Outlook, Excel, Word, PowerPoint, Calyx Point