Gregory A. Appleyard
303-922-7929				Denver, CO				gapple88@yahoo.com

SUMMARY
Over 13 years of experience performing document imaging, operations support and mail room functions for a large
financial services company. Particularly effective in systems configuration, organizing priorities and assisting customers
as well as training co-workers, sorting and data entry. Primary resource for prevention of and restoration after imaging
system crashes or errors. Department lead for 10 - 25 employees as well as substitute for supervisor in the absence of
supervisor and manager.
 
PROFESSIONAL EXPERIENCE
 
Document Technologies, Inc		Denver, CO			Mar. - Nov. 2011
	· Document scanning and coding utilizing I-Pro software
	· Prep/re-prep of documents for the scan/copy processes.
	· Utilized Fujitsu desktop and Kodak "large document" scanners
 
Machol & Johannes, LLC.		Denver, CO			Nov. - Dec. 2010
	· Document scanning utilizing Canon DR-9050C high-speed scanners.
	· Preparing documents for the scanning processes.
 
Mountain States Imaging		Centennial, CO			July 2010 – Aug2010
	· Scanning high volumes of documents utilizing Kodak I780 high speed scanners.
	· Preparing documents for the scanning and indexing processes.

U.S. Census Bureau			Denver, CO			April -Aug, 2010
	· NRFU project May – June
	     Read map and address listings to plan work route and travel to designated residences
	     Interview residents to determine Census Day status following standard script & questionnaire form.
	     Conduct telephone interview when applicable.
	     Meet daily with crew leader to discuss cases, to submit completed ppwk. and to submit time card.
	· NRFU VDC project in July. Similar to previous.
	· NRFU RES project in August.

Fiserv Investment Support Services		Denver, CO		1995 – 2008 
 
     Lead Imaging Specialist (2000–2008)
	· Served as function expert on project teams bringing departments on-line with the WorkFlow imaging system.
	· Performed the role of process expert when selecting new upfront capture systems.
	· Reported system problems and monitored resolution escalating the trouble tickets when needed.
	· Monitored capture system performance and identified numerous issues with the output reducing the amount of
	  lost or corrupted client and company documents.
	· Led efforts, including the development of process steps, for restoration and clean-up of imaging system
	  crashes and other issues.
	· Configured new functionality for the capture systems and regularly tested upgrades.
	· Reduced expenses by re-importing document images rather than printing and re-scanning them.
	· Collaborated with co-workers to ensure service level agreements for daily/monthly work completion were met.
	· Scheduled duties and tasks for employees adjusting for attendance and skill level.
	· Ensured training and cross-training of numerous full time and contract employees.
	· Prepared reports regarding production and performance for management using Microsoft Excel.
	· Reconciled shipping invoices for accounting charge backs.
	· Processed shipments using Fed-Ex, DHL, UPS and US Mail systems.
	· Accurately performed mail room functions including sorting, processing and delivering.
	· Designed and created numerous forms utilized within the department.
	· Filled orders for company forms, envelopes and supplies and ensured adequate quantities on hand.
	· Utilized proprietary systems for research of client accounts, assets and maintenance.

Gregory A. Appleyard											pg 2.
303-922-7929				Denver, CO				gapple88@yahoo.com

     Imaging & General Services Technician (1996–2000)
	· Monitored internal copier repair line, performed basic service and placed repair calls when needed.
	· Configured copiers including set-up and maintenance of internal copier codes.
	· Reconciled monthly copier usages for accounting charge backs.
	· Assisted with the analysis of current copiers and selection of new copiers.
	· Department functions handled:
	· Incoming/Outgoing mail room processes including sorting, processing and shipping,
	· Document imaging including prepping, scanning & indexing.
	· Internal deliveries of mail, supplies and forms as well as inventory control.
	· Research of client accounts for proper storage and routing.
 
     Imaging Associate (1995–1996)
	· Data entry, prepping, scanning, sorting, deliveries.
 
EDUCATION AND SKILLS
AAS in Electronics Engineering Technology, Denver Technical College, 1991
Microsoft for Windows 6.0; Microsoft Word & Excel; typing @ 45 wpm; Ascent imaging; Stellent imaging; I-Pro Scanning,
AS-400; Computer savvy