Debra Amen
970.222.2971                             2127 Campo Ct. #102, Loveland, CO 80538                            deb_amen@msn.com 
SUMMARY OF SKILLS:
     •  Acute attention to detail                                                              • 20+ years customer service experience
     •  Skilled Problem Solver                                                                   •  Experience in training and supervision
     •  Proficient in most computer applications	               	•  Ability to communicate with diverse populations
     •  Excellent Interpersonal Skills		        		•  Knowledge of office practices and procedures     	                                  					
Seventeen years experience in customer service as a veterinary technician and 6 years as a phlebotomist in a busy hospital.  Quality oriented person who continually works to improve skills and provide the best in customer service.  A team player who goes the extra mile in pursuit of a positive outcome for assigned projects while also being able to work effectively and efficiently without supervision.

PROFESSIONAL EXPERIENCE:
      Peak Veterinary Specialists – Windsor, CO    2008-2012
     •  Worked alone under veterinary guidance by phone to provide overnight treatments and care to patients
     •  Helped maintain efficient workflow throughout clinic
     •  Addressed any issues of care and services with clients either by phone or in person

      Longmont Humane Society – Longmont, CO    2008-2009
     •  Routinely checked shelter animals for any health issues
     •  Provided guidance to kennel workers and volunteers on everyday care of shelter animals
     •  Maintained records of care and treatment provided to shelter and public animals
     •  Assisted in surgeries and treatments

      PETS of N. Colo. / Animal Emergency Clinic – Evans and Longmont, CO    2004-2008
     •  Served as first and last point of contact for client; explaining services, care, charges and payment options
     •  Assisted veterinarian in treatment and procedures as well as worked independently under general supervision
     •  Worked under stressful and sometimes volatile situations

     CSU-VTH – Ft. Collins, CO   2003
     •  Provided instructional assistance in anesthesia procedures to veterinary medical students  
     
EDUCATION:
University of Nebraska – Lincoln, NE    Bachelor of Arts – Sociology    2002
Nebraska College of Technical Agriculture – Curtis, NE     Associate of Applied Science – Veterinary Technology    1998

MILITARY:
Nebraska Army National Guard     1982-1993    SGT – E-5

COMMUNITY INVOLVEMENT:
Capital  Humane Society – Lincoln, NE    Volunteer
  •  Assisted in cleaning duties
  •  Helped in maintaining positive image of Humane Society
ARC – Loveland, CO    Volunteer
  •  Assist employees and other volunteers in preparing donated merchandise for sale
  •  Help to keep store organized and clean
  •  Assist customers in finding merchandise and provide information about merchandise

Additional Work History and References Available Upon Request