2315 Park Ln SE #50 Rochester, mn 55904



                                 (507) 269-4271 · jabrahamson@live.com



                                         Jesily L Abrahamson



　



Objective





Cheerful and energetic Individual with exceptional customer-relation and proficient computer skills. Strong work ethic, professional appearance and extremely reliable.



　



Functional summary



Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Collaborated with manager to ensure smooth work flow and efficient organization operations.

Accountable for operations of office, including: gun-log for state records, keeping and balancing the books, answering all phones and questions and creating jewelry appointments.

Responsible for training all new employees to ensure continued quality of customer service.

Demonstrated proficiencies in telephone, front-desk customer service in high-volume environment.



　



Employment



May 2011-September 2012

Kemps LLC.

Rochester, MN

Inventory Coordinator-Internship



May 2006-March 2009 

National Pawn Company 

Rochester, MN

Sales/Loan Representative





Developed new customer relations through telephone contact and sales activity.



Successfully resolved numerous customer issues per day.



Increased office organization by developing more efficient filing/documenting system and customer database protocols. 



Supported manager in managing everyday operations.



Handled, processed and distributed confidential patient information. 



Updated clients accounts and information on a daily basis. 



Created payment plans as well as took payments everyday.



Education





September 2003-June 2007 Century High School

Rochester, MN

Generals

High School Diploma

GPA: 3.5





　



REFERENCES





Available Upon Request