Chelsie Rocco
107 W. Cellini Dr. Pueblo West, CO 81007
719-696-0553 chelsiepeeps@yahoo.com

Objective: Ultimately I would like to utilize my education, skills, and talents. I am great with people of all ages and backgrounds. I strive for accuracy and professionalism and I am outgoing, motivated, cheerful, and hardworking and have over seven years of customer service experience. 

Skills:  Assisting others, experience with the elderly, helping patients get up from bed to get to the bathroom or for tests throughout the day. Experience with Excel, Microsoft Word and PowerPoint, answering phones, filing folders, organization and over five years of customer service experience.  

Work experience: 
October 2014-Present Express Scripts Pueblo, CO 81003
Patient Care Advocate- Answering inbound calls, assisting with refills, drug pricing, paying bills, web support, transferring to correct department, questions and complaints.

June 2014-October 2014 Landings At Eagleridge Pueblo, CO 81008
Leasing Consultant-Showing apartments, sending out emails, filing, phone etiquette, faxing and going over leases.

February 2014-May 2014 Willows Assisted Living Center Gunnison, CO 81230
Personal care provider- Caring for the residents throughout the day. Making the residents breakfast, serving lunch and dinner, playing games such as bingo and Uno, taking the residents out shopping and other planned things throughout the week.

November 2013-January 2014 Parkview Medical Center Pueblo, CO 81003
Patient Transportation -Transporting patients throughout the hospital for various tests and admitting and going home. Making sure the patient is on the correct amount of oxygen, assisting with getting the patients to and from the wheelchair or stretcher.

October 2012-November 2013 Parkview Medical Center Pueblo, CO 81003
Sterile Processing Technician-Putting the instrumentation of instruments together throughout the day for floors that are need of them. Picking up the dirty supplies and cleaning them so they can be distributed out again for patients in need of them.

June 2011-October 2012 Parkview Medical Center Pueblo, CO 81003
Patient Transport-Transporting patients where they need to go throughout the day. Throughout this position I learned many things such as, helping patients get around, making sure the patient is comfortable, knowledge of CPR & assuring the patient is on the correct amount of oxygen.

November 2010-June 2011 Target Pueblo, CO 81008
Customer service sales associate-gave the best customer service possible with little time, work fast paced, answer calls within sixty seconds, communicating with associates on a walkie for better customer service, directing guests to desired merchandise, looking up merchandise on a computer for guests, transitioning to food avenue, making food, making drinks, having the food available within an appropriate amount of time and the ability to work with coworkers to get things done in a timely manner.

 July 2009- April 2010   Dillard’s Pueblo, CO 81008
Customer service sales associate Professionalism, time management, meeting a quota, telephone skills, handling money, & communicating with fellow associates and customers.

•	July 2006- July 2009  JCPenny  CO Pueblo, CO 81008
Typing /computer skills, telephone skills, organizing, colorizing, training, working in a fast paced environment, communicating with associates and customers, resolving problems, handling money, working individually on projects, and working as a team. 

•	April 2007- July 2007  CSU-Pueblo Art building  Pueblo, CO 81001
Receptionist to the assistant of the dean- Answering phones, using excel, Microsoft Word, time management, delivering confidential mail to faculty, filing folders, organizing folders alphabetically, & assisting the assistant and the Dean of the building. 

•	June 2005- July 2006   Kmart   Pueblo, CO 81008
Customer service sales associate-Greeting customers, handling money, typing, organizing, putting away store merchandise and training.     

•	October 2004- December 2004 Orange Julius   Pueblo, CO 81008
Customer service sales associate- Greeting customers, handling money, making food, making drinks, working in a fast paced environment, working as a team and individually.

•	April 2002- June 2003 McDonald’s   Farmington, NM
Customer service sales associate- Greeting customers, handling money, cleaning tables, sweeping floors, drive thru, cooking, & very fast paced. 

Education: 
Intellitec College Pueblo, CO

References available upon request