anne mcdonald
13371 Gaylord Street Thornton, CO 80241
303-250-4938 ● amcburns7@yahoo.com
objective	
	Seeking a job with a company that I can utilize established skills and learn new ones.  Proven experience in working and being productive in diversified situations.  Demonstrated excellent ability for organization, time management, problem solving, and strong people skills.	
Experience	
2009-present

1997-2008
	Donelson Barry, LLC
Office Administrator
•	Accounts Receivable.
•	Monthly Billing and Collections.
•	Make sure equipment running properly, orders supplies.
•	Support Legal Billing Administrator in projects including updating data in our Computer system.
•	Manage and organize the filing system. Update and maintain all the files for the Law Firm.
•	Back up for Reception desk. Responsible for promptly answering 33 telephone lines.  Greet and provide Clients with excellent customer service.  
Alliance Data Systems	
Correspondence Specialist
•	Credit Bureau updates by resolving disputes about the accuracy and completeness of information included in trade lines.
•	Responsible for prompt resolution of all customer satisfaction issues 
while maintaining a 95% or above accuracy level and exceeded all acceptable goals.
•	Developed a firm understanding of call center operations and assist Customer Service Associates regarding disputes on account holders credit cards. 
Support Specialist 
•	Process retail disputes and request sales drafts for the Customer Service Department and the Fraud Department.  Make adjustments and account maintenance that occurred as a result of the charge. 
•	Reviewed the Weekly Forced Sale and Write off Report and monitor accounts that have suspicious activity.
•	Credit Bureau updates requested by the three major Credit Bureaus.
•	Direct liaison to the Corporate Office regarding customers disputes with store associates or store policies.	
Education	Northeaster Junior College
•	Graduated with an Associate Degree in Business
•	Word processing
•	Excel course