Robin L. Smith
          _______________________________________________________________________
	613 Monroe St            (618) 258-1728 (Home)
	East Alton, IL 62024	 robinsmith69@yahoo.com
	
Objective:

	Seeking an position that will enable me to utilize a wide variety of management, secretarial 		
	and nursing skills.

Personal Qualities:

	Strong interpersonal skills, ability to establish facts, interact with patients/customers, staff and physicians, computer skills, pleasant phone voice, ability to effectively prioritize and organize 	information to achieve a smooth flow of tasks in office procedures.

Employment:

	American Water Company- Alton, IL 62002- 11-2012 – 7/1/2014
	        Customer Service Representative – Answer incoming calls from customers data entry,schedule service orders, answer customer concerns and complaints. Collect payments and past due balances.

	ComPAS- John E. Lindsay D.P.M. -  Alton, IL 62002 - 09/02/2008 - 01-06-2011
  	        Office Coordinator- Coordinated the daily office flow and responsible for employees. Assisted physician with office procedures, scheduled tests and procedures for patients, 
		precertified all test, surgeries and in office procedures, sterilized instruments, data entry,scheduled follow up appointments, called in prescriptions for patients, collection of co payments and balances on patient accounts, process daily balances, triage patient complaints and followed up with the patients.  Dr. Lindsay's weekly itinerary.

	ComPAS- Corrina Warren M.D. - Alton, IL 62002- 10/15/2007 – 09/02/2008       	
                Registration Clerk-  Data entry, scheduled tests and procedures for patients,precertified all test, surgeries and in office procedures, sterilized instruments, scheduled follow up appointments, called in prescriptions for patients, collection of co payments and
		balances on patient accounts, process daily balances, triage patient complaints and followed up with the patients. 


	
        Orthopedic & Sports Medicine, Dr. Bruce T. Vest- Alton, IL  62002- 03/2003 – 08/2007
	        Registration Clerk/Triage- Register patients, verify insurance, address and get precerts,process secondary claims, post patient payments, process daily deposits,
	        process tracking reports for billing, schedule surgeries and tests, retrieve precertifications 
	        for all tests and surgeries, Dr. Vest's itinerary, collect co payments and balances; Triage-
	        chief complaints, all medications, allergies and vital signs. 

	
	Alton Podiatry Clinic – Alton, IL 62002- 04/1999 – 03/2003
	        Registration Clerk- Scheduled tests and procedures for patients, 
		precertified all test, surgeries and in office procedures, sterilized instruments, scheduled 
		follow up appointments, called in prescriptions for patients, collection of co payments and
		balances on patient accounts, process daily balances, triage patient complaints and followed
	        up with the patients.  

	Alton MultiSpecialist- Michelle Babb M.D.  Alton, IL 62002- 02/1998 – 03/1999
	        Registration Clerk- Scheduled tests and procedures for patients, 
		precertified all test, surgeries and in office procedures, sterilized instruments, scheduled 
		follow up appointments, called in prescriptions for patients, collection of co payments and
		balances on patient accounts, process daily balances, triage patient complaints and followed
	        up with the patients.  

	Kathy Maupin & Laura Baalman OBGYN- Florissant, MO- 06/1996 – 01/1998
	        Receptionist- Scheduled appointments, check patients in and out at the appointments, 
		filing, answer telephones and work with insurance companies.

Education:

	Alton Senior High School									
        Medical office coordinator and secretarial experience, data entry, knowledge of computer
	scheduling, medical billing systems, organization of medical charts and overall office
	operations.


        References:	

	Available upon request.