ReQuanda Parker
Phone: 719-290-6308
Email: Requanda@gmail.com
 
Personal History
Objective
To secure a position with a company where I can utilize my skills and continue to study and grow within an organization.

Employment History
Kid's Campus Inc.
Teacher's Aide 
December 2010 – November 2011
I interact with the children and my employees in a respecting manner. Getting up and down on the floor to interact with the children was never a problem. I provided activities and opportunities that encourage the children, assisted in sectioning and selecting books for the appropriate program. One of the most important duties was to make sure I maintain a safe and secure environment based on safety standards set by our program.

King Soopers
Courtesy Clerk & Cashier
January 2012 – January 2014
Courtesy Clerk - Sacking groceries, running price checks, customer service, and buggy collection. Cashier -Assist customers with final purchases and answer questions at the checkout counter. Primary job duties include ringing up purchases, scanning coupons, answering specific questions about products, services, or policy, and ensuring customer satisfaction.  

Optum 
Customer Service Representative 
April 2014 - Present
As an Inbound Customer Service  Representative, I listen attentively to  customer needs and concerns;  demonstrate empathy. Research  required information using available  resources. I have to manage a customer  base that consists of both prospective  and existing customers. Contribute ideas  on ways to resolve problems to better  serve the customer and/or improve  productivity. I receive inbound phone  calls in order to manage and service  customer accounts. Identify, research,  and resolve customer issues using the  computer system. Recognize, document and alert the  supervisor of trends in customer calls. Also effectively  transfer misdirected customer requests  to an appropriate party.

Education
Community College of Aurora
Associate of Science Degree
August 2011 - Present
This program will allow me to transfer to a university in my appropriate field with the correct hours required.
Additional Skills
I can type up to 25 wpm. Also have experience in Microsoft Word, Power Point, & Excel