Kelly SchraufnageSchraufnagel 51 Thelma Pl, Selma, NC 27576 Home: 919-623-9101 : kellyschraufnagel@gmail.com Summary I'm Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Microsoft Office proficiency Professional and mature Meticulous attention to detail Time management Results-oriented Dedicated team player Self-directed Resourceful Accomplishments Coordinated all department functions for team of 9 + employees. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Promoted to Lead Sales Rep after 8 months of employment. Experience Lead Sales Representative June 2011 to July 2013 Custom Communications -Garner, NC Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled most incoming and outgoing correspondence. Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Properly routed agreements, contracts and invoices through the signature process. Assistant Manager May 2007 to May 2011 Wilco Hess -Clayton, NC Planned and prepared work schedules, assigning employees to specific tasks. Formulated pricing policies on merchandise according to requirements for profitability to store operations. Trained and managed 9 employees and achieved significant improvements in their productivity. Supervised employees engaged in sales work, taking of inventories, reconciling cash with sales receipts, keeping operating records and preparing daily record of transactions. Answered customer complaints and inquiries. Sales Associate/CSR November 2003 to April 2007 North Am Loans -Phoenix, AZ Corrected records. Typed account information obtained from customer on record card and form. Answered customer questions and complaints. Monitored and recorded trainees handling customer service calls. Conversed and corresponded with customers and other company personnel, such as billing, credit sales, service and shipping personnel, to obtain facts regarding customer complaints. Followed up on recommended adjustments to ensure customer satisfaction.