Travis Allen6040 Charlesgate RdHuber Heights, Ohio 45424937-580-1356packerchamps_26@yahoo.com
SUMMARY

Dedicated  professional with a proven history of exemplifying problem-solving, leadership, and teamwork. 

QUALIFICATIONS

Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking, Providing Accurate Information
Over 1,000 hours disseminating data to various supported elements via voice.

WORK EXPERIENCE

2011 - CurrentCustomer Service Representative
GE Capital Retail FinanceKettering, Ohio
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains customer records by updating account information. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Contributes to team effort by accomplishing related results as needed.
November 2011 Team MVP
May 2014 Team MVP

2010 - 2011Education and Training Apprentice
United States Air Force ReservesWright-Patterson AFB, Ohio
Conducts education and training tasks for maintenance, operations, and support training; education services; curriculum development; and instructor activities. Develops, delivers, and evaluates education and training programs and oversees education and training activities.

2004 - 2010Airborne Operations Technician
United States Air ForceRobins AFB, Georgia
Perform battlefield surveillance on E-8C Joint Surveillance Target Attack Radar System (JSTARS) aircraft. Utilize sensors on $366M system to detect/track/report/cross-cue viable targets for suppression/destruction. Analyze/disseminate target data to joint/coalition theater battle management elements via voice/data links/airborne networks. Maintain combat mission-ready qualification for world-wide deployment to support Joint Coalition Force-directed operations.
Recognized leader of peers; promoted to basic training element leader overseeing 10 subordinates-- 100% graduation rate.
Identified 150 suspicious movers/enemy insurgencies; assisted 49 Joint Terminal Attack Controllers--keen insight saved coalition lives.
Backtracked mortar/rocket Points Of Origin; detected/voice told two suspect movers-- two insurgents/Improvised Explosive Device equipment captured.
Awarded Air Force Achievement Medal for serving four-month tenure of excellence as an Honor Guard member.
Hand-picked by honor guard to present colors for Vice President Cheney's visit to Robins AFB.
Instrumental in Operations Group's Operational Readiness Inspection "Outstanding" rating-- 200 wing mobility folders reviewed/ 250 critical errors corrected.
Received two Letters of Appreciation for being integral in execution of five base events-- raised $11k.
Ensured timely aircrew transportation/100% supplies available/stocked on 29 aircraft sorties-- 100% take off rate.
Volunteered 12 hours parking 1200+ vehicles at Georgia National Fair-- $2,500 garnered for squadron booster club.
Supported 116th Air Control Wing Operational Readiness Exercise; provided 12 hrs command post security-- contributed to wing's "Excellent" rating.
Streamlined squadron mission planning webpage; standardized seven execution briefs-- decreased squadron Mission Planning manpower 30%.
Led four member team ISO booster club; team cleaned/resupplied unit lounge-- increased morale funds by 15%.
Led six member set-up team for Christmas party; increased morale for 220 members.
Member of November '09 7th Expeditionary Airborne Command and Control Squadron 'Crew of the Month'.
EDUCATION

2004  Stivers School for the Arts
Dayton, Ohio