Deborah Rojas
Longmont, CO 
Home: 303-651-7380 
Cell: 303-801-7557
davigil1955@aol.com
Career Objective: To contribute to the success of a company that values it’s customer’s and employees. To be efficient in all that I do, to care about customer's and fellow employee's as well. To give 100% effort each and every day.
Work Experience: 
2011- Present
The Operations Representative position utilizes internal systems to research, analyze, document and complete operational assignments.

Responsibilities include, but are not limited to the following areas:
• Utilize internal systems to research, document and complete operational assignments 
• Merchant/bank support, data entry, inbound / outbound call center coverage
• Technical product support, merchant boarding, chargeback investigation and quality control of these support areas
• Other duties as assigned.
Transfirst
Ops Rep II 
1978 - 2009 NeoData/EDS/Centrobe/Kable Fulifillment/Palm Coast Data
Louisville, CO
Account Manager 2005 - 2009
My responsiblities included communication with Palm Coast Data clients and executing all tasks necessary to ensure quality and efficiency of fulfillment management. These functions included:
Monitor and maintain all production schedules, invoices and component charts. Maintain the Policy file that contains magazine and product policies as necessary to drive order processing, updates and customer services. Approve renewal selections prior to printing. Verify counts, packages, test codes, efforts and expire dates. Initiate special project requests per written instructions and discussions with the clients. Maintain offer files for direct to publisher offers. Enter Source Keys, rates terms, premium codes installment billing options, sweepstakes, demographics, preferred starts and parameter files. Initiate and approve message text changes and apply for final approval from the client, disseminate information and procedures to various processing and Customer Service Dept. Maintain working relationships with clients to make sure that their product leaves our facility in a correct and timely manner.
Client Service Liaison 2003-2005
I was responsible for the interaction between Account Executives in Ohio and our print, letter shop and presort areas in Colorado. I worked closely with Ohio and Colorado to ensure a smooth mailing of jobs being sent out through our letter shop. Also the day to day communication between the two two sites. There was close interaction between all departments to report and resolve various problems in order to meet mail date requirements.
Business Service Analyst 1996-2003
I was responsible for client interaction and ensuring customer satisfaction regarding publication content selection and subscriber marketing strategy. Worked closely with clients in maintaining update selections for each Publication main file. Coordinated client’s instructions in order to prepare schedules for the purposes of billing, renewing and encouraging the continuation of their products with their present customers as well as potential new customers. Interacted with other coordinators to enhance client service quality. We worked as a team to straighten and support department and company quality. I maintained and balanced books that update over a week’s time and interfaced with client provided schedules.
Deborah Rojas
Page -2-
Letter Shop Coordinator 1990-1996
Compiled records with delivery and mail order distribution of newspapers or magazines to subscibers, carriers or dealers and adjust complaints by performing the following duties: Updated information to the Lettershop Tracking System for preparation of daily, weekly and monthly reports. Verify and report all stock shortages to FMG and Warehouse, provide mailing services with resolutions. Verify and report all postage shortages to FMG, provide mailing services with resolutions. Verify and report all problems to FMG and mailing services provide resolutions. Responded to all questions from mailing services and FMG Client Services or directly to the clients. 
Print Operator/Lead 1982-1990
Scheduled work to printers according to mail date class and postage. Assigned work to print operators based on knowledge and experience. Maintained the workflow from the print area to burst/fold and the lettershop. Have knowledge of laser printers as well as impact.
Lettershop/Hand Inserting Lead 1978-1982
Coordinated work from the print room to the lettershop machines to be inserted according to maildate,postage and class. Maintained contact with lettershop coordinators concerning postage shorts, stock shorts. Met mail date deadlines on a daily basis. Made sure mail was inserted correctly according to clients request. Communicated with Client Services on questions, postage, errors, mail dates, stock shorts.
Education: 1982 - Present Supervisory Skills Classes
Phone training 
High School Graduate
Ysleta High School
El Paso,Texas
Work Skills: Computer skills include Windows 98, Word, Excel, XP, Outlook 2003. I work well with client’s and customers, have very good communication skills, exellent in customer service, have laser printer experience, trained and worked with postal regulations, stock specifications and am bilingual (English and Spanish).
References: Furnished upon request.