Emilio Portillo
2100 Commons Dr Apt 2	
479-426-2859
Emilioportillo13@gmail.com	

OBJECTIVE  		Dependable Student looking to expand my skills and work for a great company that is willing to give me a chance. 

SKILLS PROFILE  		•	Excellent people skills and thrives on helping to solve problems
•	Solid communication skills, verbal and written
•	Basic cabling skills and troubleshooting
•	computing skills (56 WPM)
•	Basic knowledge of Virtualization
•	Basic knowledge on configuring Windows 7
•	Bilingual (English & Spanish)

EDUCATION  		
Rogers High School-Rogers AR                         2009- 2013

    

  Employment History                 
		Bravo Building Services                                 Rogers, AR               
Custodian                                                     Nov 2012-Aug 2013

•	Take out trash
•	Vacuum all carpet
•	Report policy violations to management
•	Make sure everything was in stock

 Metro PCS                                            Fayetteville, AR
Dealer                                                         Nov 2013- Apr 2014

•	Great Customer Service Skills
•	Great Selling Skills
•	Knowledge of all cell Phones
•	Troubleshooting cell phones and figuring out the problem.
•	Opening and Closing Responsibilities. 

CompuCom                                                       Bentonville, AR
Operations Administrator                                       Apr 2014-Present 

•	Communicate with technicians through phone calls
•	Answer phone calls and customer questions in a professional manner
•	Work Escalations 
•	Help Technicians find parts they need.
•	Provide ETA’s on techs for Customers when requested
•	Provide Technician or Customer with ticket status if ever requested
•	Provide EMT’s for hard drives 
•	Transfer Problems to the next level if necessary 
•	Close Tickets when resolved 	

   

   
OTHER TRAINING AND EXPOSURES  		

•	Troubleshooting and documenting IT related problems
•	IT related terminology
•	System monitoring
•	Managing user accounts, e-mail accounts, anti-spam and anti-virus software