Christy L. Williams
605 Hemphill Circle
Chattanooga, TN 37406
 423-313-6479
Christywilliams82@gmail.com
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Objective
To obtain an Entry-Level Management position with opportunity for growth
Abilities
20 years of customer service
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Proficient in the use of Word Excel, PowerPoint, Outlook, QuickBooks,
Quicken and use of Internet.
Highly productive in the use of Office 2000 Professional
Self starter with a can do attitude
Employment History
2013-2014 T-Mobile USA
CSR (call center)
Frontline Customer Service
2009-2013 MoneyCo USA  (Seasonal)
Office Manager
Tax Preparation
Created marketing strategies to result in growth of customer base
Accounts Payable/Receivable
Answered in bound calls in support of customer needs
Provided follow up calls to ensure customer retention
1996 -2008 McDonalds Corporation Chattanooga, TN
Shift Manager/Assistant Manager/Training Manager
Ordering, inventory, scheduling, staffing
Full P&L responsibilities of restaurant
Develop team atmosphere with employees
Provide excellent customer service
Maintain safety of both our guests and employees
Collaborated with Management in developing new Training program for
Entry level managers and employees.
Performed duties in the Retention department retaining employees
who wanted to seek other means of employment.
Handled large amounts of cash including daily deposits.
1997-1999 Convergy's , Chattanooga,TN
2006-2007
Customer Service Representative
Answered inbound calls in support of customer needs. Conveyed in a reassuring
manner step by step instructions to resolve application issues. Reviewed and
issued audits on account information and processes. Performed queries
in multiple
databases. Adhered to government monetary regulations. Assisted in the creation
and development of the call centers customer relationship management system
Education
Chattanooga State Technical Community College
Accounting/Business Management 2001
Chattanooga Barber College
Barber/Stylist 2002