Isiah Gordon
1980 Pima Dr, Colorado Springs, Colorado, 80915  United States     7192870421        zayboy87@icloud.com
Professional Experience
add staff, Colorado Springs, Colorado United States
Machine Operator,  June 2014 – present time
•	Keep records of specific sequences, and operations being ran on my machine.
•	Utilize different types of software, and computer programs specific to my machine, to create microchips, semicoductors, and various computer parts
•	Being knowledgable about different gases, and acids that we work with on a regular basis to complete several tasks safely, but in a timely manor.
•	Delivering machine parts, equipment, and expensive microchips throughout a very large laboratory to different areas / stations.
•	Being "smocked" up completely from head to toe, in protective equipment for 12 hour shifts. (Laboratory smock, boots, head cover, face mask, safety glasses, nitrile gloves, hair net.)
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Xerox, Colorado Springs, Colorado United States
Customer Care, July 2012 – March 2013
Technical Support, March 2013 – June 2014
•	Keep records of customer / employee interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken via the notation of each account.
•	Resolve customers' service or billing complaints by performing activities such as intense troubleshooting to fix system, network and device issues, refunding money, or adjusting bills.
•	Confer with customers by telephone to provide information about products and / or accounts, cancel accounts, or obtain details of complaints, or fix issues with the service.
•	Assisting customer care Agents by providing useful information to help them get through the call, if not taking over the call to make sure the customer receives the best customer service available.
•	Submitting time consuming tickets for the Network Repair Team to fix any issues that are outside of my troubleshooting guidelines at a reasonable speed, making sure the customer’s problem receives attention, and gets a resolution.

K & H Manufacturer, Colorado Springs, Colorado United States
Shipping, Nov 2011 – Mar 2012
•	Examine contents and compare with records, such as manifests, invoices, or orders, to verify accuracy of incoming or outgoing shipment.
•	Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials.
•	Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes.
•	Determine shipping method for materials, using knowledge of shipping procedures, routes, and rates.
•	Assign tasks to other team members, based upon abilities.

Woodford Manufacturer, Colorado Springs, Colorado United States
Forklift Operator, May 2008 – Jul 2011
•	Inspect product load for accuracy and safely move it around the warehouse or facility to ensure timely and complete delivery.
•	Move controls to drive gasoline- or electric-powered trucks, cars, or tractors and transport materials between loading, processing, and storage areas.
•	Move levers or controls that operate lifting devices, such as forklifts, lift beams with swivel-hooks, hoists, or elevating platforms, to load, unload, transport, or stack material.
•	Position lifting devices under, over, or around loaded pallets, skids, or boxes and secure material or products for transport to designated areas.
•	Manually or mechanically load or unload materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
•	Perform routine maintenance on vehicles or auxiliary equipment, such as cleaning, lubricating, recharging batteries, fueling, or replacing liquefied-gas tank.
•	Operate or tend automatic stacking, loading, packaging, or cutting machines.
•	Signal workers to discharge, dump, or level materials.
•	Operate the Pipe-cutting machine to help manufacture Yard Hydrants.

Skill Staff, Colorado Springs, Colorado United States
Construction, Sep 2007 – Mar 2008
•	Clean or prepare construction sites to eliminate possible hazards.
•	Measure, mark, or record openings or distances to layout areas where construction work will be performed.
•	Load, unload, or identify building materials, machinery, or tools, distributing them to the appropriate locations, according to project plans or specifications.
•	Position or dismantle forms for pouring concrete, using saws, hammers, nails, or bolts.
•	Lubricate, clean, or repair machinery, equipment, or tools.
•	Operate jackhammers or drills to break up concrete or pavement.
•	Mostly demolition, some restoration.

Education
Colorado Technical University, Colorado Springs, Colorado United States
Electrical Engineering Candidate, Jun 2015

Discovery High School, Colorado Springs, Colorado United States
Completed coursework towards High School Diploma

Additional Skills
•	Some additional skills of mine are that I'm very familiar and comfortable with the warehouse / manufacurting scenario. I'm well prepared, I get along with most people easily, I can explain difficult situations to offer clarity, I don’t mind a challenge, simply because I love fixing problems, I'm dedicated to helping all customers / employees of mine, and I absolutely love the feeling I get, when I can help someone else learn something new. Being honorable and trustworthy are core values of mine.