Negail M Lindsey
690 Fourth Street
Apt 9303
Athens, Georgia 30601
(850) 450-7857 (Cell)
negaillindsey@ymail.com

Objective:	

A customer service position utilizing my outstanding interpersonal skills with emphasis on customer satisfaction.

Summary Of Qualifications:

·	Over 10 years of experience in the customer service industry.
·	Successful in learning and comprehending new systems and methods.
·	Demonstrates ability to work efficiently and effectively under pressure.
·	Honest, reliable and productive.

Relevant Skills And Experience:
  
Customer Service:
  
·	Answered customer's telephone, and in-person inquiries, along with directing customers to appropriate department requested.
·	Kept records of items in inventory, received and posted customer payments and prepared and forwarded delinquent notices.
·	Resolved customer complaints and requests for refunds, exchanges and adjustments.
·	Provided customers with brochures and information concerning prices, instructions and other services offered.

Clerical:

·	Ability to operate various office equipment such as Dell and HP computers, fax machines, printers, and multi-line phones.
·   Responsible for keeping record of billing inquires for each customer encountered.
·	Maintained files of updated information relevant to customers account.

Administrative: 

·	Provided administrative support to various departments such as taking messages, assisting staff and resolving a range of administrative problems and inquires.
·	Made reminder calls to give instructions and requirements to clients.

Employment:	

Navy Federal Credit Union	Pensacola, Florida
Member Services Representative	May 2013 to August 2014

Kelly Services Temporary Services                                                                                                                                 	Pensacola, Florida
Document Control Assistant (HR/COX)	May 2010 to March 2013
Administrative Assistant (ECAT)
Sales Support Admin (COX)

Cavalier Telephone	Pensacola, Florida
Customer Service Representative	September 2007 to October 2008

Choicepoint Precision Marketing	Pensacola, Florida
Telemarketer	                                     	June 2007 to October 2008

The Naval Hospital of Pensacola	Pensacola, Florida
Booking Clerk	                                          	May 2006 to June 2007

West Corporation	Pensacola, Florida
Customer Service Representative	November 2002 to August 2005

Education:	

Woodham High School                                                                                                                               	 Pensacola, Florida
Diploma	                                                                          	 2001

References:	                      Available upon request