Joseph Stimack
310 4th St NW – Little Falls, MN 56345
Home: (320) 632-4567 Cell: (320) 493-4745
Email: josephstimack@yahoo.com 

Profile: 
Office professional seeking versatile office management skills and proficiency in Microsoft Office programs. Strong planner and problem solver who readily adapts to change. Works independently or on a team, and exceeds expectations.  Juggle multiple priorities and meet tight deadlines without compromising quality.

Education:
Saint Cloud Technical and Community College – Saint Cloud, MN
Received AAS Degree in Sales/Management/Marketing

Minnesota School of Business – Waite Park, MN
Completed courses in Business Administration

Office Skills:
Office Management, Records Management, Data Entry, Administration, Spreadsheets/Reports, Event Management, and Calendaring.

Computer Skills:
MS Word, MS Excel, MS PowerPoint, MS Outlook, MS Access, Outlook, Skype, and Instant Messenger.

Experience:

US BANK- Bank Teller (2014)

•	Customer service.
•	Count money.
•	Offer benefits to customer and get them to the right banker to help further their needs.
•	Interact with customers and businesses.
•	Check Orders, data entry, safety deposit boxes, bag drop-offs.
•	Handle money and combinations/bank keys.
•	Filing, Computer classes and updates always.
•	Spreadsheets, phone calls to sell products, inbound calls to get customer information their calling on.
•	Drive-up/Lobby face to face interactions.

Doherty Staffing - Offline agent/Customer service (2013)

•	Educate customers with policies, pricing of items, shipping and handling fee, billing statements, late fee, free gifts, and returns. 
•	Enter orders and payments into system.
•	Locate manufacturer information and national extended warranty phone numbers, and contract number for specific items customer is requesting.
•	Work with route forms, correspondence, and emails from customers, and from within our company.
•	Set up reoccurring payments, reverse fee, stop payments, set up check refund for customer, handle deferment on order to reflect on customers billing statement.
•	Work with team members to solve and come up with better solutions.
•	Update customer information.
•	Create new username and password for customer if not able to get into their account.
•	Handle phone payments and mail payments.
•	Handle a lot of billing and payment issues. Go in system and correct them or look over to see if any mistakes were made.
•	Locate past and present catalog for customer and locate promotional codes.

Mn SCU CTE Professional Development - Office Coordinator (2013)
•	Planning, preferences, and choices while assuring many opportunities to maximize thinking and learner access.
•	Engage with trust, competency, transparency, and interdependency with all staff, students, families, community, organizations, and school board.
•	Provide academic support for students; focus on improving academic outcomes for students.
•	Demonstrate that our community reaches children and education, and encourage students to do their best.
•	Show the importance of service to others.
•	Support the work of teachers and staff.

Express Employment Professionals/Epromos.com – 2012 – Sales Development Retention Qualifier
•	Driving and executing against retention tactics to improve conversations rates and increase annual number of orders per customers. Had a 30% increase for the company.
•	Standardize best practices for outbound campaign management.
•	Test and perfect sales scripting that yields the best results and also test data performance of various outbound campaign purchased lists, verticals, and programs.
•	Built a year over year retention strategy that will reduce dependency on inbound leads.
•	Had information ready for the sales team and helped assist them.
•	Have strategic report ready for office manager.
•	Entrusted to manage office in the supervisor’s absence.
•	Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls.
•	Developed Sales Qualifying/Retention Team Training Manual that enabled faster ramp-up for newly hired support staff.
•	Earned Excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn new concepts; positive work ethic; and commitment to providing unsurpassed service.

ING Direct Bank – 2010 – Sales Associate
Provided customer’s with prompt and effective customer service in savings, checking and CD Accounts. 

•	Customer Service
•	Multi-Task
•	Organizing
•	Inbound Calls and directing them to right departments
•	Excel within a demanding, high volume setting.