Cherie Lobato 1585 W 115th Ave H-104 Westminster Colorado, 80234 (303) 261-2987 cherie.lobato@yahoo.com I have been in customer service all my life, and I enjoy working with the public both face to face and on the phone. I work well under pressure and with little supervision. I enjoy staying busy, and I strive to give the best customer service to every customer individually. I believe customer service is treating everyone, customer and coworkers, with dignity and respect. WORK EXPERIENCE: Aerotek Westminster CO 303-876-6900 April 2014 - Present Student Information Specialist The company I am placed at is going out of business due to being shut down by the government. I work as a Temp in an outbound call center contacting prospective students to either schedule a campus visit by setting appointments or transferring to campus to enroll in school. I handle between 400 to 500 calls daily. I use dual monitors and multiple windows to gather information. I am also involved in the pilot program to help mentor and help new hires to navigate the system and to train on the computer and programs before they start taking calls on their own. Alliance Data Westminster CO 303-255-5100 June 2012 - Present Customer Care Rep I work in a call center, handling 150 plus calls daily. This is a fast paced environment.I use mutiple windows and dual monitors to answer questions about billing statements and open new accounts. I maintain a call quality score of 97% and higher each month. I do payments over the phone using ach debit and debit cards. Kelly Services Westminster CO 303-427-2107 Jan 2012- June 2012 Customer Service Rep Temp I worked as a Temp in a call center where I did outbound calls. I used dual monitors and mutiple windows to find and gather information. I enrolled members in wellness programs. Loaf N Jug Lakewood CO 303-989-2107 Oct 2009 - Oct 2011 Asst Manager I worked the cash register, balanced safe at end of shift, did bank deposits, paperwork, inputted data into computer, did ordering, scheduling, training new employees, stocked and cleaned inside and outside of store, and handled customer complaints. United Resource Systems Lakewood CO 303-205-0152 April 2005 - Sept 2009 Billing Rep I worked on the phone doing incoming and outbound calls. I worked on student loans that were current to 120 days past due, I offered cash settlements and did payments using checking and debit/credit cards. I did filing, typing, emailing, scanning, faxing, filled in with different depts when needed. I used multiple windows to find information. EDUCATION: Mountain States Travel and Tourism Aurora CO Graduated with diploma Aurora Beauty College Aurora Co Graduated with diploma and received Colorado State Cosmetology License Aurora Central High School Aurora Co Graduated with diploma REFERENCES: Available upon request