Heather Stover      	   32 N. Leutz rd. Lot 60  Oak Harbor, Oh 43449   419-707-0789  hstover9000@gmail.com

Professional Experience:
  
Halrich Inc.	Oak Harbor / Port Clinton, OH
Assistant Manager	12/01/12 - Present
•	Investigated and resolved complaints regarding food quality, service, and accommodations.
•	Trained future General Managers in vital location specific business needs.
•	Monitored food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
•	Scheduled staff hours and assigned duties.
•	Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
•	Coordinated assignments of cooking personnel in order to ensure economical use of food and timely preparation.
•	Recorded the number, type, and cost of items sold in order to determine which items may be unpopular and less profitable.
•	Scheduled and received food and beverage deliveries, checked delivery contents in order to verify product quality and quantity.
•	Responded to written and telephone requests for charitable donations within the community.
•	Maintained food and equipment inventories, and kept inventory records.
•	Estimated food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased and requisitioned.
•	Monitored budgets and payroll records, and reviewed financial transactions in order to ensure that expenditures are authorized and budgeted.
•	Monitored employee and patron activities in order to ensure liquor regulations are obeyed.
•	Trained and managed between six and thirty-five employees and achieved significant improvements in their productivity.

Walmart	Fremont, OH
Cashier	10/31/12 to 12/28/12
•	Offered customers carry-out service at the completion of transactions.
•	Received payment by cash, check, credit cards, vouchers, and automatic debits.
•	Issued trading stamps, and redeemed food stamps and coupons.
•	Established and identified prices of goods, services and admission, and tabulated bills using calculators, cash registers, and optical price scanners.
•	Maintained clean and orderly checkout areas.
•	Cashed checks for customers. Paid company bills by cash, vouchers, and checks.
•	Weighed items sold by weight in order to determine prices.

Speedway Super America	Port Clinton, OH
Customer Service Representative	10/01/10 to 10/13/12
•	Checked to ensure that appropriate changes were made to resolve customers' problems.
•	Solicited sale of new and additional services and products.
•	Issued receipts, refunds, credits, and change due to customers.
•	Operated cash register with peripheral electronic data processing equipment, for bar coding.
•	Sold candy, cigarettes, gum and gift certificates.
•	Stocked shelves and marked prices on items.
•	Counted money in cash drawer at beginning and end of work shift.

Education:	Oak Harbor High School	Oak Harbor, OH
	High School Diploma	

References 
For
Heather Stover	

Jason Star 
419-559-1696
Fremont, OH 43420

Hilary Layberger
440-567-4779
Colorado Springs