Carrie L. Kelley
                                                          10992 York Street
                                                     NorthGlenn, Co. 80233               
                                                            303-885-2484
                                                   bseashell@earthlink.net
                                                                  SUMMARY
Experienced Customer Service Professional: with proven track record dealing with internal and external clients above and beyond job standards. Adept in working in a team enviornment with a strong skill set of organization, positive attitude and being highly productive. Experience includes 5 years of working in a Pet Hotel Enviornment and 5 years Customer Service.

PetSmart, Westminster, Colorado                                                                          2015-present
Cashier
Checking out customers, running cash register, making change, carry out items for customers, provide customer service.
PetSmart,Westminster, Colorado                                                                          2014-2015
Pet Care Specialist in Pet Hotel                                                                                
Preparing meals for pets, checking pets into and out of hotel, cleaning rooms, supervising pets in playtimes, giving basic baths and nail grinds and trims
PetSmart, Westminster, Colorado                                                                         2012-2014
Senior Pet Care Specialist in Pet Hotel 
Preparing and delivering of Medications to Pets, preparing and Delivering of Meals to Pets, Answering client questions about pet and their stay with us per phone and in person, Supervising my team. 
PetSmart, Westminster, Colorado                                                                         2009-2012
Pet Care Specialist 
Cleaning Rooms, Playyards, feeding animal, Training to become a senior, Experince in touchpoint, answering phones, Interacting with dogs in playyards and cleaning up after them
Fiserv Investment Support Services Fortune 500, Denver, Colorado            2004-2009 
Associate Trust Processor General Trading Group (2007-2009)
Processing of Liquidations and Purchases for Clients Annuities
Mastering the process of filling out annuity forms for different annuity companies and preparing annuity applications for processing. Use of appropriate tools and meeting company deadlines.
Learning and understanding a new system for processing. Staying overtime and working Saturdays to understand process.
Experience in Microsoft Word and Excel. Effective communication skills.
Faxing appropriate paperwork to annuity companies.
Prepping the paperwork for Imaging
Imaging Specialist (2007-2007)
Changing positions and learning to train other employees.
Career progression to specialist, providing outstanding customer service to internal and external clients.
Provided quality control to minimize errors, cross trained on indexing system, trained and mentored new employees.
Completed T-3 Tactical Team Training and tested workflow procedures for IAS regular mail and expresses.
Imaging Associate (2004-2007)
Mastered running all mail equipment, able to process express mailings for Fed X, UPS and DHL.
Created a process which saved 45 minutes a day on two large express packages and resulted in a yearly savings of $4875.00. Created a procedure manual for IAS mail.
                                                                                                                                               
Precious Pet Sitting Westminster, Colorado                                                        2004-Present
Taking Care of clients animals while they are on vacation and giving them a feeling of security while they are away. Walk, feed, and play with the animals, clean up yard if requested, give any medications animal may need.
Safeway Pharmacy Erie, Colorado                                                                              2002-2004
Worked under Supervision of a certified pharmacist filling and dispensing prescriptions. Provided customer service both on the phone and at the pharmacy answering questions, inputting customer prescriptions and collecting payment.
Zenith Administrators Westminster, Colorado                                                     1996-2002
Independently handled all incoming and outgoing mail, backed up receptionist multi lined system, answered questions and processed insurance claims for clients.

                                                                        EDUCATION
Front Range Community College, Certificate for Pharmacy Technician Westminster, Co. 1999-2001
Front Range Community College Major Study Early Childhood Education, Westminster, Co. 1993-1996
North Shore Community College  Major Study Early Childhood Education, Lynn, MA 1991-1993
Northeast Regional Metropolitan High School Wakefield, MA Diploma Dental Lab Technician 1987-1991

                                                         PROFESSIONAL DEVELOPMENT
                                                       Certified Pharmacy Technician
                                                        T-3 Tactical Team Training
                                         Microsoft Word Beginner and Intermediate Classes

                                                         TECHNICAL SKILLS
              Microsoft Word             Microsoft Excel                  Internet
                Touchpoint

                                                         PROFESSIONAL AFFILIATIONS
                                               Citizen's Police Academy of NorthGlenn
                                                     CPANN Memember Volunteer
               Outstanding Academic Achievement Award in Pharmacy Technician Program May 2001
American Institute for the History of Pharmacy Superior Achievement in the field of History of Pharmacy 2000