Denise Paugh
2305 W 92nd ave lot#148
federal heights , Colorado, 80260
303-668-2343
denise.paugh@yahoo.com
Work Experience
Best Inn & Suitesdenver
Front Desk Agent October 2013 - Present 
•	Greet, register, and assign rooms to guests of hotels or motels. 
•	Verify customers' credit, and establish how the customer will pay for the accommodation. 
•	Contact housekeeping or maintenance staff when guests report problems. 
•	Make and confirm reservations. 
•	Issue room keys and escort instructions to bellhops. 
•	Keep records of room availability and guests' accounts, manually or using computers. 
•	Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. 
•	Computer bills, collect payments, and make change for guests. 
•	Record guest comments or complaints, referring customers to managers as necessary. 
•	Review accounts and charges with guests during the check out process. 
•	Transmit and receive messages, using telephones or telephone switchboards. 
•	Advise housekeeping staff when rooms have been vacated and are ready for cleaning. 
•	Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. 
•	Clean and maintain lobby and common areas, such as restocking supplies and watering plants. 
•	Arrange tours, taxis, or restaurant reservations for customers. 
•	Date-stamp, sort, and rack incoming mail and messages.
Old Chicago westminster 
Pizza Chef May 2013 - October 2013 
•	Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices. 
•	Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters. 
•	Ensure freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. 
•	Turn or stir foods to ensure even cooking. 
•	Season and cook food according to recipes or personal judgment and experience. 
•	Bake, roast, broil, and steam meats, fish, vegetables, and other foods. 
•	Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment. 
•	Observe and test foods to determine if they have been cooked sufficiently, using methods such as tasting, smelling, or piercing them with utensils. 
•	Wash, peel, cut, and seed fruits and vegetables to prepare them for consumption. 
•	Carve and trim meats such as beef, veal, ham, pork, and lamb for hot or cold service, or for sandwiches. 
•	Substitute for or assist other cooks during emergencies or rush periods.
Kmart/ Little ceasersthornton
Cashier/Pizza maker June 2011 - May 2013 
•	Clean food preparation areas, cooking surfaces, and utensils. 
•	Maintain sanitation, health, and safety standards in work areas. 
•	Verify that prepared food meets requirements for quality and quantity. 
•	Prepare specialty foods such as pizzas, fish and chips, sandwiches, and tacos, following specific methods that usually require short preparation time. 
•	Measure ingredients required for specific food items being prepared. 
•	Take food and drink orders and receive payment from customers. 
•	Clean, stock, and restock workstations and display cases. 
•	Cook the exact number of items ordered by each customer, working on several different orders simultaneously. 
•	Wash, cut, and prepare foods designated for cooking. 
•	Serve orders to customers at windows, counters, or tables. 
•	Prepare and serve beverages such as coffee and fountain drinks. 
•	Prepare dough, following recipe.
Park North Town HomesThornton
Life Guard May 2010 - September 2010 
•	Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment. 
•	Contact emergency medical personnel in case of serious injury. 
•	Rescue distressed persons, using rescue techniques and equipment. 
•	Instruct participants in skiing, swimming, or other recreational activities and provide safety precaution information. 
•	Patrol or monitor recreational areas such as trails, slopes, and swimming areas, on foot, in vehicles, or from towers. 
•	Complete and maintain records of weather and beach conditions, emergency medical treatments performed, and other relevant incident information. 
•	Maintain quality of pool water by testing chemical levels. 
•	Warn recreational participants of inclement weather, unsafe areas, or illegal conduct. 
•	Inspect recreational equipment, such as rope tows, T-bars, J-bars, and chair lifts, for safety hazards and damage or wear. 
•	Inspect recreational facilities for cleanliness. 
•	Provide assistance with staff selection, training, and supervision. 
•	Operate underwater recovery units.
Education
Vantage PointNorthglenn
High School Diploma, Oct 2010 
•	I made honor roll and Student of the week 
•	My GPA was a 3.5 
•	I had other awards such as and art award a few times
Additional Skills
•	I have excellent customer service skills 
•	Fast learner 
•	Always on time, if for any reason I might be late i call in asap to let management know of my delay ( rarely happens) 
•	I only call in when it becomes a life or death situation, I do not believe in missing a day of work unless it's serious. 
•	Very independant I work hard and efficiantly i do not need supersvision to make sure im doing what is asked of me. 
•	Basic Computer skills, can learn new ones quickly 
•	Reception and telephone skill, i handle phones all day long 
•	Cash handeling skills