KATHERINE ROBINSON (303) 906-7443 kerobinson3680@comcast.net PROFILE I am a results-oriented administrative professional with extensive experience in business/office administration duties and proven record of exceeding expectations with a keen ability for paying close attention to detail and accuracy. I am willing to do more than expected as validated in past work history and strong performance in prior positions. I possess effective communication and interpersonal skills while successfully performing gatekeeper skills. I employ a positive, friendly, and proactive attitude while supporting multi-level management. I have the ability to take ownership and prioritize tasks in order to execute projects on time and under budget with minimal guidance. SELECTED SKILLS * Customer Excellence * Business/Office Administration * Database Management * Quality Control/Proofreading/Editing * Event/Travel/Project Coordination * Proficiency in Microsoft Office Suites 2003/2007/2010 * Human Resources * Electronic Record Keeping * File Management PROFESSIONAL HISTORY Office Assistant, April 5, 2010 - Present Armstrong Realty/Colonial Storage (part time, as needed, when living in Colorado) * Managed daily operations providing excellent customer service to clients, lenders, and realtors improving office efficiency by forty-five percent * Entered and processed storage unit billing statements and account receivables using QuickBooks Pro * Assisted with storage unit reservations/paperwork and assisted in renovation projects of residential properties Field Technician Volunteer/Light Bookkeeper, August 4, 2013 - June 13, 2014 W.O.O.F. Pet Rescue (part time, as needed, when living in Oklahoma) * Assisted President with maintenance/grooming of dogs/cats, as well as foster/adoption placement process * Assisted with adoption fairs and fundraisers * Provided light bookkeeper duties to include reconciliation of all grooming transactions for 2013 Database Compliance Tester, September 6 - September 26, 2011 TIAA-CREF (Temporary assignment with APEX Systems, Inc.) * Reviewed insurance enrollment transactions in EXP, OMNI, and Siebel as well as other internal systems to determine whether proper procedures were followed when issuing new contracts improving compliance testing by fifty percent * Entered all data related to findings in internal databases to facilitate reporting improving quality assurance by fifty-five percent Administrative Assistant, March 7, - April 29, 2011 Towers Watson (Temporary assignment with AppleOne) * Performed a variety of operational and administrative support functions in completion of calendar management; travel, meeting and training coordination improving proficiency by forty-five percent * Reconciled all expense reports and time record processing to correct client billing codes * Managed and updated internal database with client information * Assisted with mass mailing distribution and production projects increasing office management efficiency by fifty percent Sales Information Database Manager, April 14, - November 20, 2009 Hewlett-Packard Company (Contract assignment with VOLT Resources) * Compiled data for special projects or reports as assigned, ensuring completion by specified deadlines and in accordance with established goals and objectives * Successfully accomplished manually inputting over five thousand sales opportunities for the national sales teams in Siebel database in order for all revenue to correctly report to appropriate pipeline process resulting in fifty percent increased efficiency and productivity of internal processes * Supported the Sales Management & Operations functions through data gathering, analysis, and process coordination resulting in fifty-five percent increased efficiency and productivity of internal processes * Collaborated with national sales teams to resolve issues by verifying accuracy of data in accordance to the established qualification guidelines increasing managers’ productivity and relationship collaboration by fifty percent Financial Services Audit Administrative Assistant, July 6, 2006 – March 9, 2009 KPMG LLP * Processed/managed monthly client billing schedules to ensure client-coding accuracy resulting in the tracking and distribution of WIP reports. Coded documentation (work papers) for filing following strict guidelines required for legal document retention resulting in improved efficiency and productivity by fifty percent * Managed time and expense reports to ensure client billing accuracy, which entailed preparation, reconciliation, and problem resolution of all time and business expenses according to company guidelines resulting in team members being able to focus more valuable time on client issues improving productivity and client relationships by forty-five percent * Promoted the quality of work by reviewing and creating client confidential reports (client financial statements), client correspondence (engagement letters), and client work paper check-off lists for accuracy before signatures and distribution increasing daily efficiency and improved client relationships by forty percent * Managed special projects for audit teams, i.e., mass mailings of five-hundred plus confirmations sent on behalf of audit clients that required tracking responses and sending follow-ups by mail and phone; which increased managers’ productivity by forty-five percent, resulting in receiving company award recognition Executive Administrative Assistant, April 11, 2005 - March 13, 2006 Neo Products, LLC * Updated and maintained Sales Reports, Margin/Inventory Reports for President/VP of Sales, as well as sales materials and product catalogs for prospective customers increasing customer relationships by forty-five percent * Directed logistics of trade shows and sales meetings for sales staff resulting in improved productivity and working relationships by forty percent * Managed commercial customer database for sales managers resulting in forty-five percent increase of sales commission process by entering all market information into internal database for CFO Human Resources Administrative Assistant, October 11, 2002 - April 9, 2004 Graphic Packaging International, Inc. * Developed reports and other professional documents to include: expense reports reconciliation; mass mail distribution of surveys and questionnaires which included inputting survey results into Access database delegating feedback to the appropriate manager for resolution, which resulted in improved current and former employee satisfaction by fifty percent * Tracked departmental budget expenses including the coding and processing of vendor and legal invoices for thirty vendors resulting in sixty percent error reduction due to screening of duplicate invoices * Inputted and managed new hire and all personnel data entry updates/changes into Ceridian resulting in fifty-five percent reduced errors in system application software Project Coordinator, October 12, 1998 - May 3, 2002 Lucent Technologies * Implemented Strategic Training courses to launch new services for one hundred and fifty business division team members in Denver, New Jersey, and London. As a result, improved internal working relationships and customer satisfaction by sixty-five percent * Collaborated fix-priced and classification issues with delivery and sales organizations, including the maintenance of the pricing workbook in support of the Service Readiness Matrix and associated sales tools increasing line of business internal orders by sixty percent * Attended training and developed ordering verification tool to assure accuracy of service orders; maintained SAP tool (internal ordering tool for services and products), providing DOC (Delivery Operations Center in Cincinnati) with appropriate price class information for order placement and completion increasing internal orders by sixty-five percent PROFESSIONAL TRAINING AND EDUCATION * Front Range Community College - Business Administration - In Process * Parks Business College - Office and Legal Administration Certification * Proficiency in Microsoft Office Suites 2003/2007/2010 * Basic knowledge of internal database applications: Siebel CRM, Access, ACT, PeopleSoft, and SAP * Human Resources: Ceridian (DOS) Software, Concur 800 Software, and Concur Expense Report Software * Internal Software Applications: TIMEnX, e-Peat (expense, time, and billing software) * Event, Time Management (Schedule+), and Project Coordination (MS Project) KATHERINE ROBINSON - Page2