DeAnna Benson
5255 Memphis St Unit1009| Denver CO 80239| 440-222-6659| deebens72@gmail.com
Summary of Qualifications
•	Supervised overall functions and staff of customer service operation, developing teambuilding programs, handling top-notch professional support services, and providing personal interaction. 
PROFESSIONAL EXPERIENCE 
Northsigt Management-- Scottsdale, AZ
Client Team Supervisor, 8/2011-9/2014

Key Results:
•	Established and deepened relationships with clients by understanding their business objectives and providing exemplary support as their secondary contact.
•	Participated in on-going account meetings to communicate best practices, developed plans for increasing compliance percentages, and communicated new feature releases for software changes to contractors.
•	Communicated frequently with clients on updates, property information, concerns and suggestions.
•	Proactively anticipated contractor needs and identified any potential issues while creating recommendations and facilitating actions for resolution.
•	Provided data entry using online site review specifics on pre-developed forms following submittal of corresponding work orders.
•	Distinguished work completed from work in progress based on submitted photos from contractors in the field.
Ohio Public Employee Retirement Systems (OPERS) Columbus, OH
Member Services Representative 5/2009-7/2011

Key Results:
•	Analyzed certification forms to determine member's eligibility to purchase service credit and amount of service credit available. 
•	Answered inquiries concerning certification forms, process and eligibility requirements, purchasable service credit calculations and payroll deductions. Update Call History. Work with Call Center on issues relating to Call History.
•	Contacted members, school treasurers, employers and other retirement systems via phone or written correspondence to obtain needed information to certify credit.
•	Monitored rollover workflow and requested information from members required to process purchased service credit by rollover.

Iforce Staffing-- Columbus, OH
Onsite Coordinator/Staffing Specialist 2/2007-4/009
Key Results:
•	Provide staffing support to include sourcing, recruiting and interviewing potential candidates. For non-exempt technical, administrative, clerical and temp positions.
•	Partner with hiring managers to source candidates, interview prospective employees, make hiring recommendations and prepare and negotiate salary offers.
•	Provide creative coursing strategies to hiring managers that will attract top talent and reduce time to fill a position.
•	Develop strong relationships with external vendors who support our hiring efforts.
•	Work closely with staffing team to implement new programs and ensure all legal requirements are met.
•	Participate in local career/job fairs as needed.
•	Assist with Affirmative Action plan administrative tasks.

Intertstate Brands Wonder Bread/Hostess Cake-- Columbus, OH
HR Generalist 12/2004-1/2007
Key Results:
•	Assisted Human Resource Manager and Director with daily responsibilities as assigned.
•	Bi-weekly payroll process using ADP Enterprise HR and Kronos V5.
•	Maintaining employee records, vacation, PTO, FMLA, and sales commission spreadsheets.
•	Daily contact with supervisors and employees to maintain employee changes.
•	Contact with corporate payroll office to ensure SOX compliance of forms and payroll processing.
•	Processing monthly union dues and health & wealth fare, pension payments; assisting with Department of Transportation files for drivers. 
EDUCATION & COMPUTER SKILLS
UNIVERSITY OF PHOENIX – Graduate

Computer Skills: 
•	HRIS applications, Temp Works, (Kronos, PeopleSoft Enterprise Human Resources, ADP) 
•	MS Office (Word, Excel, PowerPoint, Access, Outlook)