MARK SHERNICK 
2150 Franklin St. Apt. 303, Denver, CO 80205 (720) 635-4358

OFFICE ASSISTANT, May 2011 – September 2014 
Office Team / Robert Half Inc. 

Fulfilled multiple contract assignments with world-class Fortune 500 clients, including Lucent Alcatel, HUD Pemco, TransMontaigne and Discovery Natural Resources. Fully trained as a high-volume phone teller and customer support technician at USBank. Provided scanning, filing, FAX and data entry services.

ADMINISTRATIVE ASSISTANT III, SEPTEMBER 2011 – JANUARY 2012  
Denver County LEAP / Dept of Human Services/ City and County of Denver 

First-line phone responder to diverse clients in urgent need of heating help. Coordinated response to emergencies and assisted with coding applications.

ADMINISTRATIVE ASSISTANT II, AUGUST 2007 – MARCH 2011 
University of Colorado Denver Office of Admissions 

Resolved student customer queries using Outlook and multi-line phones while completing complex and high-volume data entry of internet admission applications using PeopleSoft and Singularity image-capture systems.

IT SECURITY AND PASSWORD RESET ASSOCIATE, APRIL – JULY 2007 
Westaff / Colorado Department of Health Care Policy and Financing 

Reset passwords for providers using the state’s Medicaid claims web portal. Won “Associate of the Month” award for resolving customer service issues.

MEDICAID CLAIMS DATA ENTRY ASSOCIATE, AUG 2006 – JAN 2007 
Affiliated Computer Services, Denver, CO 

Keyed thousands of Medicaid claims in a fast-paced, goal-oriented environment, giving exceptional attention to quality assurance standards.

MEDICAL BILLING AND RECORDS SPECIALIST, MAY 2004 –JUNE 2006 
Med Data Inc., Seattle, WA 

Processed complex billing records for two dozen hospital emergency rooms on a high-speed, high-volume basis. Trained in HIPAA compliance. 

ADDITIONAL WORK EXPERIENCE:  Copy Editor, News Writer, USPS Letter Sorter, Law Office Mail Clerk, Amazon.com Photo Assistant.

EDUCATION:  BA, English Literature, Carleton College, Northfield, MN