Derrick Haywood
212 Hillside Court-Lynchburg, Virginia 24501, United States-(434)473-0369
derrick.haywood21@gmail.com

Professional Experience

Knolton Development Corporation (KDC) Lynchburg
via Staffmark Staffing Company
Lynchburg, Virginia United States
Warehouse Gatekeeper
April 2014 - Present

•	   Receive and record all finished goods inventory leaving Warehouse.
•	   Store and maintain pallets in staging area for pickup. 
•	   Manage return components and stage to restock or return to a storage warehouse at a different location. 
•	    Collaborate with work line leaders, quality inspectors, forklift drivers, and material handlers to solve product issues. 
•	    Taking accurate count to correctly document inventory in a fast paced environment with little to no accomodations. 

Genworth Financial
Lynchburg, Virginia United States
Customer Service Representative 
May 2010 - May 2013

•	    Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
•	    Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
•	    Check to ensure that appropriate changes were made to resolve customers' problems.
•	    Refer unresolved customer grievances to designated departments for further investigation.
•	    Review insurance policy terms to determine whether a particular loss is covered by insurance.

J. Crew
Lynchburg, Virginia  United States
Service Excellence Center Rep 
October 2008 - January 2009

•	    Compute prices of items or groups of items.
•	    Record transactions accurately, and keep clients informed about transactions.
•	    Offer advice on the purchase or sale of particular securities.
•	    Answer customers' questions about products, prices, availability, product uses, and credit terms.
•	    Recommend products to customers, based on customers' needs and interests.
•	    Provide customers with product samples and catalogs.

Startek
Lynchburg, Virginia United States
Customer Service Associate I 
May 2007 - May 2008

•	    Determine charges for services requested, collect deposits or payments, or arrange for billing.
•	    Refer unresolved customer grievances to designated departments for further investigation.
•	    Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
•	    Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
•	    Assist customers with cell phone troubleshooting

Education

E.C. Glass High School
Lynchburg, Virginia United States
High School Diploma, Jan 2004

Liberty University
Lynchburg, Virginia United States
Completed coursework towards Computer Science, Sep 2006

Additional Skills
•	    Typing skills 50+ wpm
•	    Proficient with Microsoft Office products like Word, Excel, Power Point and Outlook.
•	    3+ Years Telemarketing and Sales Experience
•	    Rapport building skills
•	    7+ years Customer Service Experience
•	    Works well with others