Cyneathia Phillips 3812 s Mission, Pkway Aurora, Colorado 80013 yana1999@hotmail.com 720-429-5283 Qualifications Summary Highly personable Customer Service Professional with over five years of experience in an inbound call-center operation with reputable companies: such as Sprint, U.S post Office and Teletek. Talent for identifying customer needs and presenting appropriate company product and service offerings. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in resolving escalated customer service issues. Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPointŪ, Microsoft Access, and Microsoft Outlook Professional Experience King Soopers Bakery Plant, Denver, Colorado 1991 to Present Sanitation Foreman, 1991 to 2011 Pastry production 2011 to present Trained employees in safety; reviewing both ergonomic and chemical safety procedures as well as M.S.D.S (Material Safety Data Sheets) Conducted United way meetings for 5 years Member of People Pleaser Committee Member of safety committee Assisting in scheduling and job placement. Forklift certified and trained to present Sprint Business, Denver, Colorado 1986 to 1986 Nationwide Inbound Customer Service Rep.1986 to1996 Receive in bound calls nationwide from sprint business customers. I would also maintain customer accounts; by communicating with the customers via computer and through a receiver. I would also issue phone cards, 800 numbers, issue credits, cancel and activate or transfer accounts when necessary. Prevent escalations by assisting customers by using skills attained through a 12-week training course. Would merge, purge, and build accounts as well as higher-archies. Submit all necessary paperwork at end of day. Very efficient in saving clients and accounts. Excellent listening skills Expeditiously handle calls . U.S Post Office Denver, Denver, Colorado 1990 to 1992 Nationwide Inbound Customer Service Rep. U.S Post Office 1990 to 1992 As an Inbound customer service rep, would handle customer nation wide, with concerns regarding any mail issues; such as, address change, mail hold, parcel shipment and quotes, as well as restrictions and regulations on parcel, wrapping procedures, carrier concerns, mail theft, rates and complaints or compliments. Teletek- Denver, Colorado: 1993 to 1995 Nationwide Inbound Customer Service Rep 1993 to1999 Tele-tek is an infrastructure provider established to fill in the gap for carriers in the Turkish telecom market. Work in an inbound call center, receiving calls from several mobile carriers such as; Nextel, Version, AT&T, and Cingular; on an automated V.R.U system. Handle customer concerns regarding billing inquiries, location search such as, business, theaters, restaurants and malls or provide mapping instructions, as well as cinema showings nationwide. Insure quality professionalism to all cellular carriers through a consistent application. Education and Training George Washington High School Criminal Justice· Community College of Aurora 16900 E center- tech parkway Aurora, Colorado Character References Marylyn Rinker 15 years 303.341.0429 Aurora, Colorado Esmoralda Mora 15 years 303 525 7934 Denver ,Colo