Robin Charlene Harper
                 5995 W Hampden ave, #E3 | Denver, Co 80227 | Home: (720) 436-1866 |      
                                                               harppie88@outlook.com                        
                                                                       R E C E P T I O N I S T

KEY SKILLS
Customer Service Expert * MS Office "Power User" * Adept Written/Verbal Communicator
Office Skills:	Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Reports ,& Complaint Handling, Data Entry (35WPM)
Computer Skills:	Word, Excel, PowerPoint,  Outlook, Windows 
PROFESSIONAL EXPERIENCE
    Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency.
    Demonstrated proficiencies in telephone and front-desk reception within a high-volume environment. Calmed upset/angry customers, researched and rapidly solved problems and rebuilt client trust to prevent the loss of key accounts.
  Restored organization to personnel, financial and operational records and accelerated data input, processing and retrieval times.
    Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude. 
History
P. Scott Lowery Law Ofice, Greenwood Village Co, 80111, Aug 2013-2014, Collection
•	Restore past due accounts
•	Account  anailizing 
•	Data entry
PBC of Maryland, Greenwood Village Co, 80111, Nov-2012-May -2013,  Collection
•	 Restore past due accounts
•	Account  anailizing 
•	Data entry
Nine West, Denver Co, 80206,Oct -2011- Sep-2012 , Manager 
•	Daily opening/ closing duties
•	Shift and budget mangement 
•	Customer service/ shippinng and odering product
•	Team management 3 to 4 employees 
Victoria's Secret, Denver Co, 80206, Apirl- 2009- Aug 2011.  3rd Key manager
•	Assist with daily opening/closing duties
•	Team management of 2 employee in department
•	Department lead
•	Customer service specalist
•	Sale's 

EDUCATION
Colorado Technical University  (Aurora,Co)
 Business, 2014
Grandview High School  GED