Cassandra “Sandy”  M. Austin
3101 S Federal Blvd Unit G-6
Denver, CO 80236
Phone: 303-596-3594
aphenomenalqueen@gmail.com

OBJECTIVE
·	Administrative Clerical ( Customer Service Representative) 

SKILLS
•	Use of Microsoft 
•	Excel
•	Power Point
•	30 wpm
•	Answering multiple phone lines (EVO Phone System)
•	Customer service 
•	Ability to converse with anyone
•	Filing 
•	Problem solving
•	Faxing 
•	Copying 
•	Organizing 
•	Appointment setting 
•	Getting assignments done in a timely manner as well as any other tasks that are assigned to me.
•	Multi-Tasking multiple Projects
•	Excellent oral and written communication skills
•	Strong Interpersonal and relationship building skills
•	Ability to adapt to changes

EXPERIENCE

Regus Management Group
Customer Service Representative, September 2012 – Present
 ·	Schedule conference room appointments
 ·	Send and receive emails
 ·	Sort and distribute mail and any packages delivered for clients
 ·	Answer phones, call patch, message taking
 ·	Prepare Shipping for clients for pick up
 ·	Microsoft Office, Power Point, Word, Excel
 ·	Working with little supervision
 ·	Very heavy computer usage
 ·	Excellent customer service
 ·	Filing, faxing, scanning
 ·	Problem solving for my clients
 ·	Record keeping
 ·	Monetary handling (mild)
 ·	Open Center (close when needed)
 ·	Keep work area clean at all times as well common areas
 ·	Complete projects in a timely manner
 ·	Data Entry
 ·	Pay very close attention to detail
 ·	Keep client records secured and confidential at all times
 ·	Schedule Conference Room time
 ·	Set up catering for client meetings
 ·	Multi-tasking multiple projects
 ·	Time management skills
 ·	EVO phone system / switchboard
 ·	Mail delivery
 ·	Video Conference/ Meeting Room set up
	
Staybridge Suites , 4220 E Virginia Ave
Guest Relations, November, 2010 – August, 2012
·	Provide excellent customer service at all time
·	Daily cash handling maintaining my cash draw
·	Responsible for posting payments to the correct accounts 
·	Witnessing and verifying drops and deposits
·	Use of Microsoft 
·	Working with very little to no supervision
·	Constant computer usage 
·	Send and receive emails
·	Keeping files and records confidential
·	Verify that records are correct 
·	Work closely with the management team to ensure a smooth work day
·	Run reports and prepare for guest with certain requests
·	Answering multiple phone lines 
·	Setting appointments 
·	Sort mail and distribute to correct departments
·	Filing 
·	Faxing 
·	Completing projects in a timely manner 
·	Copying 
·	Keeping the front office clean and neat at all times 
·	Resolving issues that may arise with guests
·	Paying very close attention to detail
·	Multi-tasking multiple projects	
	
Brookdale Senior Living, 11265 E Mississippi Ave Aurora, CO
Supervising Dietary Aide, January, 2010- November, 2010
·	Provide superb service to all residents as well as staff 
·	Train new employees
·	Make sure residents got their meals on time 
·	Keep kitchen area clean at all times 
·	Take inventory 
·	Place orders for product
·	Handle any issues that may arise with staff 
·		
	
Caring Hearts and Hands, S. Parker Rd and Florida
Caregiver, May, 2009 - January 2010
·	Provide clients will the best service 
·	Prepare meals 
·	Light house cleaning 
·	Run any errands that were needed Companionship 
·	Enforcing and knowledge of HIPPA laws	
	
Radio Shack, 7305 E 35th Ave Denver, CO
Customer Service, November, 2008 - April, 2009 (Seasonal)
·	Provide excellent customer service 
·	Answer any questions the customers may have 
·	Answer telephones 
·	Stock 
·	Keep track of inventory 
·	Moderate computer usage 
·	Open and close the store 

Mile Hi Valet Service, 1550 Court Place Denver, CO
Valet Night Auditor, May 2008 - October 2008
·	Print Reports 
·	Settle out the days Credit Charges as well as cash 
·	Keep track of tickets 
·	Balance cash drawers
·	Witness drops.
·	Heavy computer usage 
·	Data Entry 
·	Answer telephones	

Russel's Convenience Store, 707 17th Street Denver, CO
Supervising Sales Associate, October 2007 - May 2008
•	Provide excellent customer service
•	Ring cash or credit sales
•	Stock store
•	Keep store clean at all times
•	Train new associates
•	Make and drop deposits
•	Balance cash drawer
•	Take inventory
•	Data entry
•	Resolve customer issues
•	Open and close store

Denver Public Schools, 2909 W. 7th Ave Denver, CO
Bus Paraprofessional, August 2003 - September 2004
•	Ensure the safety of children to and from school
•	Keep bus clean at all times
•	Settle disagreements between students
•	
Russel's Convenience Store, 999 18th Street, Denver, CO
Sales Associate, April 2001 - June 2001
•	Provide excellent customer service
•	Ring cash or credit sales
•	Stock store
•	Keep store neat and clean at all times
•	Balance cash drawer

Famous footwear, 820 16th Street, Denver,CO
Sales Associate, November 2000 - April 2001
•	Provide excellent customer service
•	Ring cash or credit sales 
•	Stock store
•	Set displays
•	Keep store neat and clean at all times 
•	
	
EDUCATION	
Community College of Denver, 1111 West Colfax Ave, Denver, CO 2006 -2007
Medical Clerical (Certificate), November 2006 - May, 2007

Volunteered and Interned at the Denver Rescue Mission Medical Clinic
February 2007 - April 2007

References
Maria Duran 303-668-8043
Brigeda Rich 720-338-0436
Brenda Armendariz 720-885-0755
Kosta Cloud 720-435-0355
Terrence Gordon 720-205-9596
Tiera Ross 303-596-2026