Sonia Hecker

Eden Prairie, MN 55347 • soniahecker@yahoo.com • (701) 290 - 6915
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Summary of Qualifications

•	Excellent interpersonal skills, successfully working with others in both supervisory and support staff roles.
•	Proven ability to follow both verbal and written instruction and work independently.
•	Ability to multitask and work for long periods while maintaining speed and accuracy, and meeting productivity goals.
•	Several years of customer service experience, with demonstrated success in both verbal and written communication.
•	Keen, competent worker with the ability to learn quickly, adapt to change, and problem solve.

Work Experience

Operator, Production  	July 2013 – December 2013
Baker Boy Bake Shop Inc –  Dickinson, ND
•	Work in concert with a production team to create a high-quality product within the specifications requested.
•	Duties include reading and understanding spec books, entering data into and adjusting machinery on a line, assembly of production machinery,  adjustment of machinery as necessary to reach desired measurements and formation of product, weighing and measuring product to ensure quality, communication with team members and management, cleaning and disassembly of production machinery, maintenance of a clean work environment throughout run, following proper guidelines for storage and disposal of waste or scrap as well as following all procedures related to safety and quality assurance.
•	Operates a line of machinery from set up to finish, consistently checking for quality of product and satisfaction of specifications while troubleshooting mechanical issues and communicating with team members to maintain efficiency and production goals.

Cashier/Clerk	January 2013 – April 2013
BP – Golden Valley, MN
•	Assist in the daily operation of the store while ensuring that guidelines of sales, safety, security and record keeping are met. 
•	Duties include promptly assisting customers with questions both in the store and over the phone, selling products, fuel, and lottery tickets to customers at the cash register, organizing displays and creating appropriate signage, receiving and stocking merchandise, tracking and helping to maintain accurate records of shrink and waste, cleaning tools and equipment and maintaining a tidy store appearance.
•	Work independently, completing a list of duties to be performed nightly in order to maintain optimal conditions for operation of the store.

Customer Care Professional	September 2011 - January 2012
Alpine Access – Fargo, ND
•	Assist customers to resolve a wide variety of account and billing issues over the phone while ensuring customer satisfaction.
•	Duties include researching and communicating answers and information quickly, following company procedures and guidelines, maintaining a friendly phone demeanor, building rapport with customers, and entering information into accounts quickly and accurately.
•	Handles unforeseen challenges by successfully diffusing tense situations with difficult customers, submitting tickets to upper management or tech support when necessary, adding detailed notes regarding calls into customer accounts, and offering promotional services when appropriate.

Cashier	April 2011 - August 2011
Hornbacher's - Fargo, ND
•	Work with customers in a fast-paced environment while ensuring accuracy, speed, and customer service standards are upheld. 
•	Duties include selling products to customers at registers, maintaining an organized and accurate cash drawer, keying in product codes, verifying and entering coupons and promotional codes, answering general questions, shelving and organizing displays, directing customers to products, completing accurate shift paperwork, and light cleaning.
•	Successfully communicate promotional services to customers in an appealing light, going beyond minimum requirements to earn top seller in the Great Plains Food Bank charity drive.

Cashier/Clerk	June 2010 - November 2010
Valley Dairy - East Grand Forks, MN
•	Assist in the daily operation of the store while ensuring that guidelines of sales, safety, security and record keeping are met. 
•	Duties include promptly assisting customers with questions both in the store and over the phone, selling products, fuel, and lottery tickets to customers at the cash register, organizing displays and stocking merchandise, light maintenance and cleaning.
•	Maintains an accurate and organized cash drawer, completes shift paperwork, prepares bank deposits, and validates safe contents.

Administrative Assistant	November 2008 - July 2009
Construction Engineers - Grand Forks, ND
•	Perform administrative, office support activities and assigned project based work for multiple project managers and support staff.  
•	Duties include directing telephone calls, receiving and directing clients and visitors, word processing and data entry, hard copy and electronic filing, faxing, plus taking care of various out-of-office errands and other duties as necessary.
•	Coordinate office needs including setting up meetings and conferences, receiving and sorting/distributing incoming mail as well as preparing outgoing packages, tracking and ordering office supplies and equipment.