Roseann Rocks
7592 E 29th Avenue
Denver, Colorado 80238
Cell: 720 877-1828
Email: rrocks817@msn.com

Summary of Qualifications
Responsible and results-oriented professional with over 15 years of experience in Quality Assurance Management.  Accustomed to handling diverse responsibilities resourcefully. Excellent writing and communication skills. Expertise  includes:

•	Process Development and Improvement – Lean Manufacturing
•	Quality Auditing – ISO 9000
•	Quality Tools – FMEA, Pareto Carts, Fishbone Diagrams, 8D Methodology
•	Investigating/Tracking/Following-up – Non-conforming material 
•	Supervision – Personnel Training

	Career committed with an effective combination of  analytical, organizational, and communication skills.
	Proven effectiveness as a dedicated team player; fully sensitive and responsive to the needs of people.

Professional Experience

SMA-America, Denver, CO          			     6/2010 – 6/2014
Quality Assurance Specialist
•	Coordinate First Article Processing – conduct and facilitate inspection and function tests of incoming material.
•	Work daily with engineering and support teams regarding material or drawing discrepancies and act as point of contact for problems or issues associated.
•	Responsible for implementing inspection methods and procedures – writing work instructions and training.
•	Participate in continuous improvement efforts – 8Ds, Corrective/Preventive Action, MRB Reviews.
•	Prepares monthly and weekly quality reports – DPMO, FPY, Defect Analysis.
•	Communicates significant issues or developments identified during quality activities and provides recommended process improvements to management.
•	Supports investigations and trouble-shooting (Vendors and Internal issues) - assures accuracy, completeness, and reasonableness of information - follows up with suppliers and management to resolve problems.
•	Ensures all non-conforming material is correctly identified and isolated until disposition (Rework/Scrap) can be determined.
•	Maintain spreadsheets – First Article Material and Production Quality Data Analysis.
•	Perform Internal Auditing – Process/5S

American Technical Ceramics, Jacksonville, FL           9/2002 – 7/2009
 QA Engineer Technician                
•	Inspection/testing (component/visual/mechanical) of all products from receipt of materials through shipment of final product; control measuring and test equipment and non-conforming products.
•	Review procurement contracts; perform numerous database operations; administer quality records.
•	Perform internal quality audits; initiate corrective and preventive action, as necessary.
•	Create manufacturing/QA procedures/work instructions/check lists/engineer change notices.
•	Recruited to establish continuous in-process inspection checks for MLC department – successful in implementing process and employee training.
•	Proficient in mechanical inspections and electrical testing – calipers/micrometer/optical measuring equip./scopes/meters.
•	Provide engineering support – collecting data/component testing/process flow analysis (familiar in 5S/Lean Manufacturing functions)/FMEA/R&R gage studies.
 
 KLA-Tencor , San Jose, CA                       10/2000 – 3/2002
 QA Administration/Material Specialist     
•	Responsible for coordinating and performing system inspections for the Electron Beam Inspection systems – thoroughly review bill of material and sales order to verify system integration criteria, perform cosmetic and configuration inspection per quality standards, verify paperwork, ensure kit components and accessories are complete. Maintain optimal use of resources to meet schedule commitments and shipping deadlines.
•	Manage material inventory for field returns, parts shipped in error, and non-conforming material. Expedite material through retest/rework routing (internal and external), monitor and document results, maintain database, and prepare material status reports for management review.
•	Provide administrative support – research, review, and prepare engineering documentation (specifications /revisions), maintain accurate records, and develop training and procedure documents.
•	Maintain consistent follow-through with engineering/vendors/customers communicating issues and updates regarding part and material evaluation, revisions, installation issues, and product reliability.
•	Perform internal quality audits.

Astec Semiconductor, Milpitas, CA                 3/1998 – 7/2000
QA Supervisor                                         
·       Supervised, scheduled, and supported QA team whose daily tasks included – incoming/outgoing material inspection, electrical/reliability testing.
·       Established departmental policies and procedures to maximize efficiency, monitored workflow to ensure that all work was completed within deadlines, and 
        prepared documentation related to material production (inventory, non-conformance, vendor scorecard/qualification, and ISO audit reports).
·       Initiated total quality methods - set long term goals and objectives for quality team, generated employee evaluation reviews quarterly, and conducted regular 
        round table discussions to revise/review material process test procedures, and team performance in ongoing effort for continuous improvement.
·       Reviewed, revised, and developed engineering procedure and process/material change documents, training modules, checklists, and material inspection criteria.

Education
 
AA Degree – Applied Science (1993)                           St Philips College, San Antonio, TX
 
Technical Writing  Certificate (1997)                                 San Jose State, San Jose, CA