MARLIN S. GROSS
5263 Union ct #7
Arvada, Co, 80002
  Cell: 816-875-9616
                                                                         scttgross@yahoo.com   
________________________________________________________________________    
Objective:
         “Seeking a position as an overall team leader where I can utilize my creative abilities and be provided opportunities with an established company with potential to grow within the establishment.”

SUMMARY:
•	Diverse accurate customer care specialist with solid experience in special projects operations
•	Thorough planner with the ability to initiate and complete planned projects
•	A dependable team player who works hard to achieve objectives and does what it takes to get the job done
•	10 plus years of Telecommunication Customer Service.
•	8 years Insurance, Claims Filing, Processing, and Claims Adjusting.

QUALIFICATIONS:
•	Confer with customers by telephone or in person to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
•	Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
•	Check to ensure that appropriate changes were made to resolve customers' problems.
•	Determine charges for services requested, collect deposits or payments, or arrange for billing.
•	Refer unresolved customer grievances to designated departments for further investigation.
•	Review insurance policy terms to determine whether a particular loss is covered by insurance.
•	Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
•	Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

   WORK EXPERIENCE:
•2011-2012 Harte Hanks -- Shawnee, KS.
• 2005-2010 ASURION LLC - Kansas City, MO.	
• 2003-2005 Foremost Insurance Group - Overland Park, KS
• 2000-2003 VERIZON WIRELESS- Overland Park, KS.
• 1998-2000 AT&T- Lee’s Summit, MO.
   
  EDUCATION:
•	Kirkwood Community College – Cedar Rapids, IA
•	Associate of Applied Science
•	Welding Certificate
         
  SKILLS AND ABILITIES:
•	Extensive experience: Microsoft programs including Windows 95, Windows 2000, Windows XP,  Windows 7  Professional and Ultimate, Windows NT, NT for Business, PowerPoint, Outlook, Excel, Word, Word Perfect, Adobe Reader and Adobe Acrobat, Internet explorer(s) 
•	Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.	
•	Written Comprehension — The ability to read and understand information and ideas presented in writing.	
•	Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.	
•	Oral Expression — The ability to communicate information and ideas in speaking so others will understand.	
•	Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.	
•	Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).	
•	Speech Clarity — The ability to speak clearly so others can understand you.	
•	Speech Recognition — The ability to identify and understand the speech of another person.	
•	Written Expression — The ability to communicate information and ideas in writing so others will understand.	
•	Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).