710 E. Jefferson Ave, Apt 301, Englewood, CO, 80113 * arivera1248@gmail.com * (303)725-1248
                                                           
                                              Alicia Rivera

Professional Summary
I am a very Qualified individual with 12+ years in customer service and sales. I am very personable and professional under pressure. I have worked in many call center environments, and enjoy a challenge. I have been in recruiting for the last 2.5 years and love it. I have recruited for the oil and gas industries, and  for the last year I have been recruiting for travel nurses. I really have a passion for recruiting and love the challenge and profitability that follow for the company and myself. I believe in long term goals as well as short term, and you get these in recruiting. 

Skills
* Highly Efficient with all Microsoft Programs
* Experienced with Peoplesoft System 
* CAD
* Multi-Line Phone Systems
* Familiar with medical terms and nurse certifications
* Very experienced in Recruiting for the medical and oil industries

Work History
Source Recruiter, 08/2013 to Present
Fastaff Travel Nursing - Greenwood Village, CO 

* Pre-Screening and recruiting for qualified Travel nurses
* Verification of nurse certifications required for positions
* Maintain contact with a personal database of over 400 nurses
* Consistently meet recruiting goals and exceeding monthly quotas 

Lead Recruiter , 04/2012 to 08/2013
Mile High Energy Solutions – Denver, CO

* Hired employees and initiated the new hire paperwork process.
* Developed and facilitated job recruitment fairs.
* Promptly corresponded with all applicants and coordinated and conducted interviews.
* Posted positions through approved recruitment channels.
* Networked with industry contacts, association memberships and associates.
* Screened all applicants based on their qualifications and background.

Personal Project Assistant and Management, 03/2008 to 04/2012
Servicemagic (Now Home Advisor) – Golden, CO

* Provided an elevated customer experience to generate a loyal clientele.
* Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
* Accurately documented, researched and resolved customer service issues.
* Initiated operations improvements to improve overall call center productivity.
* Exceeded service and quality standards every review period.

Advanced Technical Rep Tier III, Advanced Sales Rep Tier III, 07/2006 to 03/2008
EchoStar-Dish Network – Littleton, Colorado

* Effectively managed a high-volume of inbound and outbound customer calls.
* Addressed and resolved customer product complaints empathetically and professionally.
* Gathered and verified all required customer information for tracking purposes.
* Consistently hit and exceeded sales goals by 30%.

Customer Service / Management, 02/2002 to 07/2006
Fat City – Littleton, CO

* Solved unresolved customer issues.
* Scheduled staff shifts to cover peaks and lulls in customer inquiries.
* Trained staff on operating procedures and company services..
* Cross-trained and backed up other customer service managers.
* Investigated and resolved customer inquiries and complaints in an empathetic manner.

Education
* High School Diploma: 2006 - Chatfield Senior High School - Littleton, CO
* Culinary Degree: Culinary Arts, 2007 - Warren Technical Institute- Lakewood, CO

References:
Available on Request