Crystal Jackson Focused Committed Detailed-Oriented Results Driven Individual P O Box 211656 - Denver, CO 80221 msradiobum268@yahoo.com - (720)690-1491 To obtain a career with advancement opportunities where I can utilize my Flexibility, Communication Skills, Creativity, Independence, Team Player and Leadership Qualities TRANSFERRABLE SKILLS: I've obtained these skills while working in different job markets, there are as follows: I am Proficient in Microsoft applications such as, Word, Excel and PowerPoint. Ability to multi-task Excellent customer service skills, Active Listening& Learning, Speaking, Service orientation, Reading Comprehension, Critical Thinking, monitoring, Judgment &Decision making, Operation& Control, Operation Monitoring, Troubleshooting, Repairing, Equipment maintenance, Quality control analysis, Social perceptiveness, Complex Problem Solving, Time Management, Coordination, Negotiation & Persuasion. Mechanical aptitude, Team Oriented, Dependability and Independence. Ability to meet deadlines under pressure. Work Experience Rural Mail Carrier USPS August 2008 to September 2014 Main Responsibilities: • Cased, Sorted and delivered mail on city and rural routes by specifications and deadlines. • Maintained customer satisfaction at all times with certified, express, insured and registered mail. • Performed 6 day work weeks to maintain in all weather types. 70lbs lift requirements Key Achievements • Received Letters of thanks and recognition in this organization. • Handled all aspects of customer care during inbound and outbound interpersonal relations. • Kept the standards set by the client and company superior. Professional Bus Driver R.T.D. Veolia Transportation January 2007 to August 2008 Main Responsibilities: • Safely transported passengers to other local routes in the Denver Metro area • Handled customer complaints, comments and concerns regarding improvement of service. Key Achievements • Spent time developing my skills in regards to navigation. • Developed techniques to deal with irate or unpleasant customers. • Dedication to passengers and where they needed to get to in Denver. Professional Bus Driver OTR May 2005 to March 2007 Greyhound Lines Main Responsibilities: • Performed over the road transportation of passengers and packages in a safe and timely manner. • Loaded and unloaded baggage (up to 100lbs) on call 24/7 worked in all weather conditions • Provided excellent customer service by interacting with customers and resolving concerns. Key Achievements • Ability to multitask while driving. • Increased revenue by always demonstrating a positive attitude and making the trip enjoyable. • Serving customers in various cultural backgrounds to arrive safely at their destination. Data Entry Clerk SOURCECORP November 2004 to May 2005 Main Responsibilities: Processed and entered medical claims at 10,000ksp, corrected errors and resubmitted for approval. Key Achievements • Became a self starter and motivator increasing my productivity by 100% Education Redstone College Airframe and Power May 2010 to February 2012 Long View High School - Denver, CO 1999 to May 2000