Leticia Andrews	
Customer Service Representative	
__________________________________________
Phone: 720-630-3373 Email: t1sha19.la@gmail.com	
Seeking a position where I can utilize my multi-tasking skills and promt work ethic. 

Employment History
Dish Network Customer Service
Account Specialist - Customer Service Representative
November 2012 - Present
Handle inbound customer inquiry calls daily. Account specialist handle escalated calls tranfered from frontline customer service represenatives. Escalation scenarios included possible disconnections, unresolved billing inquires, advanced technical troubleshooting and setting up service technician visits. Communicating with other fields in company such as DNS technican hubs, fraud preventions team and sales agents to resolve customer issues was also demanded. Expectation to meet quality assurance metrics; call handle time, reading legal disclosures, showing a willing to assist attitude on every call. Multi tasking multiple computer applications and speaking with customer.

B.A.S.F
Assembeley Production
Brighton, Colorado
August 2010 - April 2011
Operating heavy machinery such as molding compounds. Measuring mixing compounds for molding. Usage of scales for precise measurements, personal protective equipment was required at all times. Inspecting items for quality assurance. Filling out paperwork for finished product.

Fedex 
Package Handler 
8951 Yosemite Street, Commerce City, Colorado. 
June 2008 - August 2009
Loading and unloading packages to be distributed. Process of distribution included scanning boxes, sorting items and heavy lifting in a productive and punctual manner . Uses of hand held scanning devices, electric tugger, pallet jacket and fork lift. Work also included basic paperwork and data entry.