Kathleen Hern
8873 Colorado Blvd apt H205
Thornton,Co,80229
 (720) 422-8610
EXPERIENCE
Dish Network,Loyalty May 2012 
•	Using microsoft word and Excel 
•	Customer service help with billing questions going line by line 
•	Tech support,trouble shooting remote,reciver,signal,internet and tv problems
•	Loyalty rep,disconnecting accounts,helping to save customers,right sizing programming,giving credits,upgrade equipment
•	Upselling,handle time on phones,taking care of all customers issues or questons, 
Kmart,Toy lead,Supervisor March 2010-November 2011
•	 Supervised the toy isle pulling the product forward and making it streight
•	 Set the sunday added by printing out lables and pricing them also scanning in new product
•	Cashiering taking care of customers in line at electronics and also in layaway
Cook, Sonic Nov 2008 - january 2010
•	 Open restaurant which consists of turning on equipment, pre make some food items, and overall kitchen prep.
•	 Prepare food as orders come into the kitchen so all food is fresh.
•	 Process food shipments daily as well as date all items and keep kitchen stocked.
•	 Responsible for keeping kitchen area cleaned including sweeping, mopping, and dishes.
•	 Maintain fryers by cleaning filters and filling with oil.
Village Inn, Server Apr 2008 - Aug 2008
•	Responsible for entire sections at a time.
•	 Waited on customers, which included order taking, serving food, keeping beverages full, taking opportunities to up sale, and cashier services.
•	 Completed required “side work” such as keeping clean dishes, glasses, condiments, etc. stocked at the server stations and in the kitchen.
•	 Assisted Hostesses by answering phones, taking To Go orders, seating customers, and bussing tables.
Merry Maids, House Keeper Jan 2008 - Apr 2008
•	Worked as part of a team to clean residential as well as commercial establishments.
•	 Organized work orders and planned routes daily.
•	Handled customer specific requests.
•	Paid extreme attention to detail to keep up customer satisfaction.
•	 Responsible for accepting payments.
Gordmans, Customer Service Rep Nov 2007 - Jan 2008
•	 Assisted customers at check out.
•	 Handled cash, checks, credit cards, gift cards, coupons, and Gordmans cards.
•	 Processed returns and exchanges which required logging each items date, time, customer info, item type and department.
•	 Organized clothing by size, color, style, brand and department.
•	 Sorted and priced lost items to be restocked in the correct section of the store.
Phillip 66, Customer Service Rep Aug 2007 - Nov 2007
•	Assisted customers at check out including behind the counter items such as pre-pay gas, cigarettes, and lottery ticket sales.
•	 Kept store stocked with merchandise including coolers, making coffee, and keeping cleaning fluids full at each gas pump.
•	 Maintained store and lot cleanliness.
King Soopers, General Merchandise Apr 2007 - Aug 2007
•	Processed stock that came in each day and organized by isle.
•	Set up outdoor and seasonal displays.
•	 Assisted customers with large items.
Target, Customer Service Rep Oct 2006 - Jan 2007
•	 Assisted customers at check out.
•	 Handled cash, checks, credit cards, gift cards, and coupons.
•	Responsible for keeping items stocked and organized in different departments daily.
•	 Worked in Fitting Rooms and organized clothing by size, color, style, brand and department.
Regal Entertainment, Manager Feb 2006 - Oct 2006
•	Opened store which consisted of preparing cash drawers for ticket booth and snack counter.
•	 Closed store including gathering sold tickets for tracking information, count down drawers and safe, merchandising.
•	Responsible for counting theaters, approved staff breaks, backed up registers when busy.
United Artist, Customer Service Rep Nov 2005 - Feb 2006
•	 Responsible for a cash drawer behind the snack counter and assisted customers with orders.
•	 Kept snacks, popcorn, and food stocked.
EDUCATION
DIPLOMA, Bayside High School, Palm Bay, FL 2001-2005