Kelli Henrikson
9451 Welby Road, #1227	Denver, Colorado  80229	720.226.7567
kellitiger1@yahoo.com

Professional Qualifications

•	Clerical experience for over 25 years
•	Customer service for over 25 years
•	Process sales transactions accurately
•	Able to reconcile the cash drawer daily
•	Willingness to learn new skills
•	Follow all company rules and regulations
•	Able to handle difficult situations 
•	Pride in doing a job well done
•	Ability to train others
•	Proficient computer skills

Personal Strengths
•	
•	Punctual and Dependable
•	Quick and Thorough Learner
•	Creative
•	Team Oriented
•	Flexible and Versatile
•	Reliable

Related Employment
Cashier-Part Time	April 1, 2012-June 27 2014
Wal-Mart	Broomfield, Colorado
•	Greet every customer with a positive attitude
•	Scan and process all merchandise
•	Receive payment from customer in the form of cash, credit card, debit card, food stamps, WIC benefits, coin-star receipts, gift cards
•	Ask customer to donate to the Children’s Miracle Network
•	Ask customer if they would like to apply for Wal-Mart credit cards
•	Treat each and every customer with dignity and respect with a positive attitude
•	Assist customers with their every need for a pleasant shopping experience
•	
Temporary Assignment/LEAP ASA III 	September 9-December 9, 2011
Family and Adult Division/Denver Dept of Human Services 	Denver, Colorado
•	Open mail, time stamp all paperwork, staple together
•	Lookup SS# in database for Household #, if new-assign new HH #
•	Pending of applications in computer
•	Pull files or make new file for each application
•	Verify information in several computer databases
•	Process application and determine if it can be approved, denied, or send a letter requesting more information
•	Phone work, copying, filing

Temporary Assignment/Manual Labor 	July 26-August 4, 2011
The Job Store Inc. Staffing Services 	Broomfield, Colorado
•	Testing motor/wiring of RV awnings
•	Transfer awning with motor and idler to new pallet
•	Average of 360-420 awnings/idlers per day

Volunteer	April-June 2011
Goodwill Industries International, Inc.	Denver, Colorado
•	Assist customers with pricing items
•	Sorting clothing and putting into appropriate area
•	Assist customers in dressing rooms, returning merchandise to racks
•	Pull merchandise for customers
•	Arrange merchandise in an organized way

Caregiver	December 2008-January 2010
Individual Home	Broomfield, Colorado
•	Provided excellent care for an individual needing my assistance daily.  Helped with household duties, grocery shopping, bill paying, scheduling Dr. Appointments, taking client to various destinations

Manager	March-November 2008
Move N Ship	Littleton, Colorado
•	Provide fast and friendly service to customers by listening to the customer’s needs
•	Assisted customers with shipping options, supply purchases, truck rentals
•	Handled challenging customers with poise and an attitude of customer satisfaction
•	Became one of the top 100 U-Haul dealers nationwide within 5 months

Certified Veterinary Technician	November 2006-January 2008
Five separate clinics	Denver Metro area/Colorado Springs, Colorado
•	Educate clients of their pets needs
•	Sign pets up for wellness plan, draw up and administer vaccinations
•	Get vital signs of each pet, fill prescriptions, input data in computer on each patient
•	Take X-Rays, assist Veterinarian in various procedures, and monitor patients after surgery

Cashier	December 2006-April 2007
Wal-Mart	Centennial, Colorado
•	Provide each customer with a positive experience
•	Efficiently scan merchandise and bag items for the customer
•	Keep a clean work area at all times
•	Continually educating myself on company computer
•	Return merchandise to departments
•	Good communication skills with the customer as well as with co-workers

Special Service Associate/Phone Center Associate	August 2001-August 2003
The Home Depot	Parker, Colorado
•	Started in a call center environment by answering customer questions, transferring calls to departments, and paging personnel overhead.  I was then promoted to Special Service desk Associate
•	Created documents to track information
•	Assisted customers with special orders of items not stocked in the store
•	Worked with difficult situations with customers in a professional manner to resolve their needs
•	Worked with various vendors to track orders
•	Pulled merchandise for customers daily
•	Provided phone sales, data entry, daily reports, changed tax rates, gave refunds, processed credit card applications, set orders up for delivery, processed merchandise sales on cash register, filing

Administrative Technician/Clerical Representative	August 1980-August 1999	
U. S. West	Denver metro area, CO
•	Worked in various department such as:  Cable yard, Scrap yard, Reuse Center, Marketing Department, and Purchasing Department
•	Support of manager in each department
•	Data entry, answer phones, generate various reports, create documents, accounting, payroll for company and temporary employees, schedule transportation and picking up of roll offs in both Colorado and Wyoming, order office supplies, training of personnel, updating material in internal catalog, create purchase orders, price items on purchase order and then fax to the various vendors, inventories, weigh scrap materials and then handle all the accounting of the sale of the scrap, and car sales and all paperwork associate with those transactions

Education
•	Low-Income Energy Assistance Program (LEAP) Training 	September 2011
•	Certificate

•	Associate of Applied Science in Veterinary Technology	January 2004-September 2006
•	Bel-Rea Institute of Animal Technology	Denver, Colorado

Certification
•	Colorado Association of Certified Veterinary Technicians	January 2007-2009
•	Board Certified Exam	Denver, Colorado